Chairperson’s statement 6 ceo’s report 9
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Our results
The FHU is funded through the PM&Cs Indigenous Advancement Strategy and has met its contracted targets, providing research support for complex family tracing for Link-Up services and assisting over 400 individuals who contacted the unit directly. This is the first full year of service since the FHU was reopened to qualifying members of the public, so comparative data is not yet available, but the FHU reviews its practice regularly to ensure excellence in customer service. The average time for a customer request, from receipt to closure, was sixteen days. The National Native Title Conference continues to grow, with 884 delegates for 2017, up from 800 delegates in 2016. Five contracted research projects were due to be completed during 2016–17, and were done so on time. The delivery date for some projects was renegotiated during the year as circumstances changed.
Our project teams and partners maintained an active publication and presentation record, which reinforces the quality and accessibility of the research. AIATSIS contributed to finding solutions to community priorities and had a direct influence and impact on policy and program design across Indigenous affairs and cultural portfolios and provided avenues for Indigenous organisations to also input to policy and practice. Tools have now been developed to assess the quality, innovation, engagement and impact of research activity, and testing and evaluation is now under way. Significant steps were also taken towards fulfilling AIATSIS’ new role of advising on state of Indigenous culture and heritage. Almost all contracted research was delivered on time, and the ratio of income to investment was maintained. Revenue continued to be strong, although delays in securing the contract to extend the Core cultural learning activities impacted on us reaching our target. In June, AIATSIS and PM&C signed a contract for a further $1.1 million to support the Commonwealth public service engagement with Core and roll out the course to State and Territory governments. This new funding will be reflected in 2017-18 reporting. 
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