Collections Cycle Memo
What Are Business Lines, Collection Programs, Systems, and Services?
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- For Whom Is This Document Intended
- How Is This Document Structured
- What Requirements Does This Document Impose
- Who Are the Stakeholders of the Collections Business Area
What Are Business Lines, Collection Programs, Systems, and Services?The collections business area consists of several business lines. A business line is a high-level categorization of functionality, such as the “Internet Channel.” The business lines are served by one or more programs. A program consists of one or more systems or services managed together in an ongoing fashion. A system refers to information technology controlled by a program that creates, stores, or processes data. For instance, both Revenue Collections Management’s Pay.gov and Debit Gateway programs consist of systems because Revenue Collections Management has exclusive control over the information technology that handles data for these programs. A service refers to work performed by manual means (such as lockbox processing) or by information technology that is not controlled by a Revenue Collections Management program and processes information for other customers (such as credit and debit card processing). For instance, Revenue Collections Management categorizes the Treasury General Account (TGA) Network and General Lockbox Network (GLN) as services because the work is primarily manual. Likewise, Revenue Collections Management considers the Credit Gateway to be a service because the information technology is controlled by a bank (and which they use to serve many other customers outside of the government). The definitions of system and service can be confusing at times because it depends in part on the perspective of the program owner. For instance, Revenue Collections Management considers Pay.gov to be a system because Revenue Collections Management controls the information technology at the heart of this program. However, from an agency’s perspective, Pay.gov is a service, because it provides functionality for an agency through information technology that is not controlled by that agency.
The second part addresses these programs and processes at a more detailed level. The first part likely will be of the most use to those who are unfamiliar with the collections business area, while the second part is intended for an audience with more detailed knowledge of the collections business area. What Requirements Does This Document Impose?This document is designed to serve as a reference guide. It is intended to explain certain programs and processes. It is not intended to set out requirements to be met by agencies, agents, depositaries, or the public. Those requirements can be found elsewhere, such as in agency agreements with the Fiscal Service, other parts of the Treasury Financial Manual, and the Code of Federal Regulations. Who Are the Stakeholders of the Collections Business Area?Outside of Revenue Collections Management, the stakeholders of the collections business area include:
In addition to the above, the various Fiscal Service offices populate governance bodies that must often provide approval, or at least be consulted, before changes to collections programs can be implemented. These bodies include the Fiscal Service Executive Board (E-Board), Investment Review Board (IRB), and Technical Architecture Review Board (TARB). Download 137.59 Kb. Share with your friends:
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