Efficiency key performance indicators

Efficiency key performance indicators

Service one: Transport system and services development, planning, operation and  regulation

managing heavy vehicle freight movement to major industrial and intermodal sites;

increasing accessibility to a reasonable level of transport services for all individuals, businesses and communities;

encouraging sustainable choices through programs, such as TravelSmart and cycling promotions;

provision and management of infrastructure, including small craft facilities and marine navigation aids, to maintain safe and accessible transport operations;

setting competencies/standards and monitoring compliance for operators, vehicles and vessels in the taxi, omnibus and maritime industries;

developing policies, standards and guidelines for rail safety regulation, accrediting rail owners and rail operators in accordance with relevant standards, and ensuring rail owners and operators comply with the terms of their accreditation;

developing and implementing policies and strategies to facilitate safe navigation and safe use of the state’s waterways;

maintaining effective contingency response strategies and mechanisms to combat marine transport emergencies and marine environmental pollution incidents;

safe jetties through licensing;

marine and transport related data collection, analysis and dissemination; and

provision of cartographic information services.

Cost of regulation per taxi plate administered

Reasons for significant variance

A 4% decrease in 2013/14 when compared to target is due to an overall underspend of various taxi industry contracts, including taxi driver professional development, multi-purpose taxi standby vehicle, mobile taxi security patrol and taxi driver peer support.
The increase in 2013/14 when compared to 2012/13 is due to increase in cost for implementing Taxi Driver Licensing Act 2014.

Average cost per day per maritime infrastructure asset managed

Reasons for significant variance

The total cost to manage maritime infrastructure assets exceeded the 2013/14 published budget by $3.898 million. This was primarily due to increased expenditure on dredging to address issues resulting from significant storm events; and for higher than budgeted depreciation following capitalisation of new infrastructure.

Average survey cost per commercial vessel

Reasons for significant variance

Decrease in volumes has resulted in increased costs per unit. The National System – the Marine Safety (Domestic Commercial Vessel) National Law Act 2012 now applies to operations of the domestic commercial vessel fleet in all states. Significant reduction in number of surveyed vessels due to transfer of approximately 300 vessels previously surveyed under the Western Australian Marine Act 1982 to the Not Surveyed category under the National Law and has resulted in this variance.

Average cost per private vessel recreational registration

Reasons for significant variance

The actual cost is lower than the target due to vacancies not filled in 2013/14.

Cost to maintain marine pollution response preparedness per registered vessel

Reasons for significant variance

The actual cost is lower than the target due to vacancies not filled in 2013/14.

Average cost per household contacted under the ‘TravelSmart’ scheme

Reasons for significant variance

The 2013/14 target was based upon a reach of 10,000 households. A reach of 10,008 households was achieved in 2013/14.
The target was exceeded due to an overspend related to project delivery cost due to unbudgeted leave entitlements.
*In 2012/13, no households were contacted. Instead, an expanded project was delivered with the Department of Sport and Recreation in 2013/14.

Outcome two:

Vehicles and road users that meet established vehicle standards and driver competencies to deliver safe vehicles and safe drivers

The Road Traffic Act 1974 confers on DoT through Driver and Vehicle Services (DVS), the responsibility for licensing the state’s drivers and registering vehicles. Drivers must demonstrate that they are competent to drive a vehicle through complying with the requirements of Section 16 of the Road Traffic (Authorisation To Drive) Regulations 2008. Vehicles must be registered before they may lawfully be used on the road. Road Traffic (Vehicle Standards) Rules 2002 details the specific requirements for examination against the Australian Design Rules which allow a vehicle to be deemed roadworthy.
DoT measures its effectiveness in meeting this outcome through measuring:
The percentage of vehicle examinations completed in accordance with the Australian Design Rules assessed by audit; and

The percentage of driver licences issued that comply with the Graduated Driver Training and Licensing System assessed by audit.

Effectiveness key performance indicators

Percentage of vehicle examinations completed in accordance with the Australian Design Rules assessed by audit

The Road Traffic Act 1974 confers on DoT responsibility for licensing the state’s vehicles. Vehicles must be licensed before they may lawfully be used on the road. Registration is conferred only where a vehicle is deemed roadworthy (passed examination).
This indicator measures the extent to which vehicle examinations are conducted according to processes designed to establish levels of roadworthiness pursuant to the provisions of the Road Traffic Act 1974 and related regulations.
The Road Traffic (Vehicle Standards) Rules 2002 detail specific requirements for vehicles, including dimensions, braking, lighting and emissions – all of which must conform to the Australian Design Rules (as at the date of manufacture of the vehicle). DoT’s Vehicle Examiners and Authorised Inspection Station personnel are registered motor vehicle mechanics and trained to examine vehicles in accordance with the Australian Design Rules.
The Motor Vehicle ‘Certificate of Inspection’ form (MR1) is used to record details of the vehicle examination.

	2010/11 actual.	2011/12 actual	2012/13 actual	2013/14 target	2013/14 actual	Reasons for significant  variance
Percentage of vehicle examinations completed in accordance with the Australian Design Rules assessed by audit (safe vehicles)	99.75%	99.25%	87.75%	100%	85%	Customer documentation associated with the vehicle examination via the electronic Vehicle Inspection System at Approved Inspection Stations (AIS) has resulted in a process which relies on customers and AIS providers returning the source documentation. The number of AIS providers increased in 2013/14 and without the source documentation the result of the vehicle examination cannot be verified and has resulted in a decline for this indicator. DVS has identified an online solution to replace the customer documentation which will be implemented in 2015/16. In the interim, DVS is reviewing the current policy with the view of retaining all documentation at the AIS for monthly return from the AIS provider to DVS direct.

Percentage of driver licences issued that comply with the Graduated Driver Training and Licensing system (GDTLS) assessed by audit

The Road Traffic Act 1974 confers on DoT responsibility for licensing the state’s drivers. Section 16 of the Road Traffic (Authorisation to Drive) Regulations 2008 details the requirements prescribed under section 42 of the Act. Drivers must demonstrate that they are competent to drive a vehicle through passing theoretical and practical tests, completing the prescribed hours of supervised driving and passing a computerised hazard perception test.
This indicator measures the extent to which licensing of drivers is conducted according to processes designed to establish levels of competence pursuant to the provisions of the Road Traffic Act 1974 and related regulations.

2010/11 actual.

2011/12 actual

2012/13 actual

2013/14 target

2013/14 actual

Reasons for significant  variance

Percentage of driver licences that comply with the Graduated Driver Training and Licensing system as assessed by audit (safe drivers)

84.5%

82.0%

87.5%

100%

87%

Audit has observed that due to the limitation of documents an applicant can submit to meet proof of identity (POI) requirements for categories C (evidence of operating in the Australian community) and D (evidence of residential address), DVS Centre’s and Agents have approved documents outside of the POI policy requirements introduced in September 2011. This has required on-going staff and public education. As part of ongoing improvement, the department updated its POI policy in April 2013 and July 2014 to increase the documents that an applicant can produce to comply with these POI category requirements. As a result, this indicator is expected to show improvement in 2014/15.

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