Department of Transport Annual Report 2013-14
An accessible and safe transport system
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- Effectiveness key performance indicators
- Percentage of standard metropolitan (non multi-purpose) taxi jobs which were not covered – off peak
- Percentage by which the waiting time standard, for metropolitan area taxis is met
- Percentage of time maritime infrastructure is fit for purpose when required
- Percentage of regional airports receiving scheduled regular public transport (RPT) air services
- Rate of reported incidents (accidents) on the water per 100 commercial vessels surveyed
- Rate of reported incidents (accidents) on the water per 10,000 registered recreational vessels
- Rate of serious rail accidents per million train kilometres
An accessible and safe transport systemDoT’s responsibility for the accessibility and safety of the transport system derives from the Transport Co-ordination Act 1966 (the Act). The Act confers on DoT the responsibility for coordinating and planning the transport system and enabling accessibility and safety considerations. There are varying degrees of accessibility and safety across the agency for the different modes of transport. For example, the Marine Safety Business Unit provides regulation, education, training and compliance monitoring in regards to safety of marine vessels, whereas accessibility to marine related infrastructure and waterways is the responsibility of the Coastal Infrastructure Business Unit. Rail safety is managed by the Office of Rail Safety which is charged with administering the Rail Safety Act 2010 in WA and nationally as part of a national approach to rail safety regulation. It does this by ensuring railway owners and operators comply with regulatory standards to construct, operate and maintain railways. Accessibility to railways is the responsibility of the owners and operators. Accessibility to taxis is the responsibility of the Passenger Services Business Unit whereby they are responsible for ensuring an adequate taxi service is being provided to the public of WA. Safety in taxis in regards to vehicles and drivers is the responsibility of Driver and Vehicle Services in its role in administering the Road Traffic Act 1974 and is covered under outcome two of the Department’s outcome structure – “Vehicles and road users that meet established vehicle standards and driver competencies to deliver safe vehicles and safe drivers”. Safety for taxi operators and passengers not related to use on the road is the responsibility of the WA Police in its community safety role. Accessibility to regular public transport air services is the responsibility of DoT’s Transport Policy and Systems Directorate which ensures an adequate air service is provided to key regional communities throughout the State. Aviation safety is controlled through the Commonwealth Government’s Civil Aviation Safety Authority. DoT ensures all aircraft that carry passengers for regular public transport or charter purposes within WA are licensed annually. The effectiveness indicators below measure transport system accessibility and safety for DoT: AccessibilityPercentage of standard metropolitan (non multi-purpose) taxi jobs which were not covered – peak; Percentage of standard metropolitan (non multi-purpose) taxi jobs which were not covered – off peak; Percentage by which the waiting time standard, for Metropolitan Area taxis is met; Percentage of Time Maritime Infrastructure is Fit for Purpose when required; and Percentage of Regional Airports Receiving Scheduled Regular Public Transport.
SafetyRate of Reported Incidents (Accidents) on the Water per 100 Commercial Vessels Surveyed; Rate of Reported Incidents (Accidents) on the Water per 10,000 Registered Recreational Vessels; and Rate of Serious Accidents per Million Train Kilometres.
Percentage of standard metropolitan (non multi-purpose) taxi jobs which were not covered – peakDoT is responsible for regulation of the Perth Metropolitan Taxi Industry via the administration of the Taxi Act 1994. Following the 1999 National Competition Policy Review of the Perth Metropolitan Taxi Industry, the then Department for Planning and Infrastructure (DPI) introduced performance standards for the industry. Performance standards have been in place since 1 July 2000 to ensure that the public receives acceptable levels of service. The taxi industry is required to meet these performance standards. An independent external consultant analyses taxi industry data, sourced from the Taxi Dispatch Service (TDS) providers, and reports on taxi demand and industry viability trends as well as the performance of the taxi industry against the industry standards on a monthly and quarterly basis. This assessment gives DoT the ability to provide the Minister for Transport with evidence-based policy recommendations and therefore directly assists the regulatory function of the Department. The key performance indicator (KPI) of taxi jobs not covered – Peak (JNC - Peak) is the percentage of total jobs going unserviced in the peak period (Friday and Saturday nights from 5pm to 6am). Until the 2012/13 financial year the peak and off peak JNC was reported as a single KPI. The total number of jobs not covered in all hours was divided by the total number of phone orders advertised to taxi drivers. This did not allow evaluation of the sharp differences in service delivery in different times of the week. Since the 2012/13 financial year peak and off peak periods have been reported separately. Trends from this indicator assist with determining supply and demand requirements for the industry and provide rationale for determining whether there is a requirement to release additional taxi plates. Industry performance is assessed by obtaining and analysing data from the two major TDS providers in the metropolitan area. Of these, both the number of customer telephone orders placed on and advertised through the taxi company dispatch system and the number of jobs not covered against these orders during peak periods are recorded.
Percentage of standard metropolitan (non multi-purpose) taxi jobs which were not covered – off peakDoT is responsible for regulation of the Perth Metropolitan Taxi Industry via the administration of the Taxi Act 1994. Following the 1999 National Competition Policy Review of the Perth Metropolitan Taxi Industry, the then Department for Planning and Infrastructure (DPI) introduced performance standards for the industry. Performance standards have been in place since 1 July 2000 to ensure that the public receives acceptable levels of service. The taxi industry is required to meet these performance standards. An independent external consultant analyses taxi industry data, sourced from the Taxi Dispatch Service (TDS) providers, and reports on taxi demand and industry viability trends as well as the performance of the taxi industry against the industry standards on a monthly and quarterly basis. This assessment gives DoT the ability to provide the Minister for Transport with evidence-based policy recommendations and therefore directly assists the regulatory function of the Department. The KPI of taxi jobs not covered – off peak (JNC – off peak) is the percentage of total jobs going unserviced in the off-peak period (all times with the exception of the peak period which is Friday and Saturday night, 5pm to 6am). Until the 2012/13 financial year the peak and off peak JNC was reported as a single KPI. The total number of jobs not covered in all hours was divided by the total number of phone orders advertised to taxi drivers. This did not allow evaluation of the sharp differences in service delivery in different times of the week. Since the 2012/13 financial year peak and off peak periods have been reported separately. Trends from this indicator assist with determining supply and demand requirements for the industry and provide rationale for determining whether there is a requirement to release additional taxi plates. Industry performance is assessed by obtaining and analysing data from the two major TDS providers in the metropolitan area. Of these, both the number of customer telephone orders placed on and advertised through the taxi company dispatch system and the number of jobs not covered against these orders during the off peak period are recorded.
Percentage by which the waiting time standard, for metropolitan area taxis is metDoT is responsible for regulation of the Perth Metropolitan Taxi Industry via the administration of the Taxi Act 1994. Following the 1999 National Competition Policy Review of the Perth Metropolitan Taxi Industry, the then DPI introduced performance standards for the industry. Performance standards have been in place since 1 July 2000. The taxi industry is required to meet these performance standards. An independent external consultant analyses taxi industry data, sourced from the TDS providers, and reports on taxi demand and industry viability trends as well as the performance of the taxi industry against the industry standards on a monthly and quarterly basis. This assessment gives DoT the ability to provide the Minister for Transport with evidence-based policy recommendations and therefore directly assists the regulatory function of the Department. In addition to JNC, taxi performance is measured by determining the average time a customer has to wait for a taxi following a booking, during both peak and off peak times, and then comparing the result against the relevant performance standards. To calculate this measure the wait times for taxis requested as soon as possible (ASAP) have been measured during both peak and off peak times and bookings that meet the performance standard determined and presented as a percentage against all ASAP bookings. Trends from this indicator assists with determining supply versus demand requirements for the industry and provides rationale for determining whether there is a requirement to release additional taxi plates. Industry performance is assessed by obtaining and analysing data from the two major TDS providers in the metropolitan area. Waiting time information is available from the TDS systems and measured as the difference between when the customer first requested the taxi and when the driver turned on their meter to start the job.
No significant variance noted this year between target and actual, and actual 2013 and actual 2014. Percentage of time maritime infrastructure is fit for purpose when requiredDoT is responsible for the planning, creation, enhancement and management of new and existing land and water based maritime facilities for small craft throughout WA. DoT manages and maintains a variety of maritime infrastructure assets, including jetties, wharves, boat launching facilities, pens and moorings at approximately 50 discrete locations throughout the state, to service the fishing and commercial maritime industries and the recreational boating needs of Western Australians. In addition to this, DoT maintains associated navigational aids which are strategically placed in water and onshore to ensure that the boating community can safely transit through waterways. It also maintains the navigable waters at its managed maritime facilities as well as at a small number of other locations, including two commercial ports, throughout the state by providing access via dredged channels. The facilities and their purpose vary for each location and the associated management and maintenance plans vary accordingly. A consistently high percentage of availability will confirm that maritime infrastructure is being appropriately maintained and is accessible to the boating industries and the public of WA.
No significant variance noted this year between target and actual, and actual 2013 and actual 2014. Percentage of regional airports receiving scheduled regular public transport (RPT) air servicesDoT provides advice on a range of aviation issues. It provides grants to support the development of airport infrastructure through the Regional Airports Development Scheme and regulates intrastate air services to ensure that key WA regional communities receive sustainable regular public transport (RPT) air services. Under the Transport Co-ordination Act 1966, all aircraft that carry passengers for regular public transport or charter purposes within WA are required to be licensed annually. In addition, the Minister for Transport has powers to apply conditions to aircraft licences to determine where they may fly in WA. Where there are insufficient passenger numbers to support competition to a key regional centre, the State Government protects the service by offering it through a public tender process, so that a limited number of airlines may service it. The objective is that communities in WA with populations of more than 500 are located within a 250km radius of an airport accessible by a safe road which provides two or more weekly RPT air services or have access to other forms of public transport. In 2013/14, of the 25 key regional centres receiving scheduled RPT air services, 11 were open to full competition and 14 are protected through various arrangements with or without a Government subsidy. To ensure that charter operations do not undermine the RPT service, charter operators are limited by a condition on their aircraft licence to providing one return flight per client per week to an RPT airport in WA. Approval from the Minister for Transport is required to provide additional charter services over RPT air routes. The licensing arrangements and deeds for the protected and subsidised services are monitored through monthly statistics and meetings with the airlines to ensure that the outcome of the regional centres having a sustainable RPT service is achieved. A reduction in the percentage of key regional centres being serviced by RPT air services or other forms of public transport would indicate that services to remote communities are not being maintained.
Rate of reported incidents (accidents) on the water per 100 commercial vessels surveyedThe Commercial Vessel Safety Branch (CVS) is a delegate to the National System for Domestic Commercial Vessel Safety under the auspice of the Marine Safety (Domestic Commercial Vessel) National Law Act 2012. With the National Regulator, CVS ensures all commercial vessels in WA are subject to survey to certify they meet minimum standards for construction and equipment safety before they are allowed to operate. A commercial vessel must hold a current certificate to show that it meets national and international construction standards to continue to operate. All accidents or incidents that result in serious injury or death, or cause damage to the vessel rendering it unseaworthy or unsafe must be reported. An incident (accident) is defined as any commercial vessel which is involved in a collision that sustains: (a) casualty; (b) damage affecting her seaworthiness or efficiency, either in hull or in any part of the boilers and machinery; or (c) causes the loss or damage to any other vessel, or where by reason of a casualty happening to, or on board a commercial vessel, loss of life or serious injury to any person ensues. It is a requirement under the National Law for people to report any accident or incident involving a domestic commercial vessel. The information for this indicator is derived from the Department’s commercial vessel database and the marine incidents database, and is calculated by dividing the number of incidents by the number of commercial vessels holding current survey certificates (expressed as a rate per hundred vessels).
Rate of reported incidents (accidents) on the water per 10,000 registered recreational vesselsWA’s temperate climate and unique marine environment entice an estimated 250,000 people to make recreational use of the state’s waterways each year. DoT takes a lead role in ensuring the safety of the state’s mariners through: setting standards for recreational vessels and registering only those that meet legislative requirements; requiring recreational mariners to meet basic safety competencies through the recreational skipper’s tickets (compulsory from 1 April 2008); maintaining marine charts and signs to promote safe navigation and warn of hazards; responding to oil spills and other pollutants; maintaining navigational aids (navaids); and educating and informing mariners on marine safety matters. Under the Navigable Waters Regulations 1958, all vessels that have a motor or have the capacity to have a motor fitted, must be registered to operate on navigable waters in WA. In addition, it is a requirement under the Western Australian Marine Act 1982 for people to report any accident or incident that results in serious injury or death, or the vessel being damaged enough to make it unseaworthy or unsafe. The data for this indicator is taken from the Department’s recreational vessel registration database and the marine incidents database, and is calculated by dividing the number of incidents by the number of registered recreational vessels (expressed as a rate per ten thousand vessels). A reduction in the rate of incidents per registered recreational vessel indicates that the safety outcome is being met in relation to recreational boating.
Rate of serious rail accidents per million train kilometresThrough administration of the Rail Safety Act 2010 (the Act), DoT is responsible for promoting the safety of the rail transport system. In this regulatory scheme, where railway managers are accountable for rail safety, the Office of Rail Safety: accredits rail transport operators to construct, operate and maintain railways where they have met requirements in the Act, including demonstrating the competence and capacity to manage risks to safety associated with railway operations and to implement their proposed safety management systems; and monitors performance of accredited railways to ensure they are complying with the terms of their accreditation and their approved safety management system and to achieve continuous development and improvement in railway safety. A ‘serious’ rail accident is one consistent with a Category A ‘notifiable occurrence’ as set out in the Rail Safety Regulations 2011. That is:
a running line derailment; a running line collision between rolling stock; a collision at a road or pedestrian level crossing between rolling stock and either a road vehicle or a person; a fire or explosion on or in a rail infrastructure or rolling stock that affects the safety or railway operations or that endangers one or more people; a suspected terrorist attack or threat of attack; or any accident or incident that is likely to generate intense public interest or concern. A train kilometre is a unit of measure representing the movement of a train over one kilometre. A reduction in the rate of occurrences would indicate that the safety outcome is being met on rail transport and gives users reasonable confidence that the rail system they use is safe. The result is economic growth and development through the promotion of rail as a safe form of transport connecting commuters and goods to the desired destination for business or personal purposes. Social and economic growth benefits are also accrued through avoiding the high costs associated with rail accidents.
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