Department of Transport Annual Report 2013-14
Government policy requirements Substantive equality
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- Raising staff awareness
- Catering for culturally and linguistically diverse customers
- Reaching remote customers
- Engaging with private organisations to deliver theory testing
- Contributing to Austroads’ Learning to Drive Kit
- Delivering the Driver Training and Licensing Funding Scheme pilot
- Engaging with the community
- Audit and Risk Management Committee
Government policy requirementsSubstantive equalityDoT is committed to providing services to WA’s diverse community in a fair and non-discriminatory manner. In order to achieve this, the cultural diversity of the people with whom DoT interacts must be recognised and catered for appropriately. By delivering the actions outlined in the Substantive Equality Implementation Plan 2013-15, DoT continued to raise awareness of substantive equality amongst staff. During the year, the elimination of barriers to equality in existing services, policies and practices continued to be a priority, with a focus on breaking down barriers to obtaining a driver’s licence. In doing this, DoT worked closely with the Equal Opportunity Commission and the Office of Multicultural Interests. Raising staff awarenessDoT raised awareness of substantive equality amongst staff by: launching two new e-learning programs to assist staff to work more effectively with people from culturally diverse backgrounds; including substantive equality information in employee inductions; and appointing Substantive Equality Champions in each business area to promote the Substantive Equality policy.
providing CaLD customers with access to translated licensing videos and fact sheets on the DoT website; and providing information on how to obtain a WA driver’s licence at the CaLD Career Options Day in August 2013. DoT also participated in the Western Australian CaLD Across Government Network to promote and further equality-driven services for all customers. Reaching remote customersThe Remote Licensing Service continued to provide licensing services to customers in remote locations across the State. Since the creation of the service, Remote Licensing teams have undertaken over 430 visits to 118 individual locations to consult with communities and deliver services they previously had limited access to. In November 2013, DoT was recognised as a finalist in the Improving Aboriginal Outcomes category of Premier’s Awards for Excellence in Public Sector Management for the delivery of these services. Engaging with private organisations to deliver theory testingA number of private organisations and Aboriginal corporations continued to be engaged by DoT to provide learner’s permit theory testing as part of the driver education program. This allows candidates who may face cultural, language or geographical barriers to sit the theory test in a less intimidating environment. Over 3,300 customers have successfully completed theory tests through this channel since 2008. Contributing to Austroads’ Learning to Drive KitDoT contributes to the Austroads National Indigenous Licensing Working Group. In 2013/14, the group developed a Learning to Drive Kit for Aboriginal people seeking to obtain a driver’s licence. The kit includes handbooks for learner drivers with simplified terminology and pictures to assist people with literacy and language barriers, and also provides resources for facilitators. Delivering the Driver Training and Licensing Funding Scheme pilotThe Commonwealth Government-funded Driver Training and Licensing Funding Scheme (DTLFS) trial was delivered in three indigenous communities in remote WA. The 12-month pilot program was developed to break down barriers that inhibit indigenous people living in remote WA from obtaining a driver’s licence. Successful results were achieved in Jigalong, Noonkanbah and Halls Creek. Engaging with the communityTo assist customers with licensing matters, DoT attended a number of community open days. At the open days, organised by the Department of the Attorney General (DotAG) and attended by other government agencies, DoT staff helped to resolve customer issues. DoT is working with DotAG to ensure the continued success of the initiative. SustainabilityThe Transport portfolio recognises the need to develop and deploy an integrated approach to sustainability. Throughout 2013/14, a collaborative project team representing DoT, the PTA and MRWA developed a Portfolio Sustainability Policy statement and strategy. In November 2013, the Portfolio Governance Council approved the policy statement and strategy, which outlines the portfolio’s commitment to delivering a sustainable and integrated transport system that supports economic prosperity and social equality, and protects the natural environment and cultural heritage. A key element of the strategy involves the roll-out of collaborative programs across the Transport portfolio. The three agencies will continue to identify and develop projects aimed at facilitating sustainable work practices across the portfolio under each of these programs. During the year, DoT also developed an Environmental Management Policy and Guidelines, which were approved in October 2013. The policy and guidelines are aligned to and complement the Portfolio Sustainability Policy and are aimed at ensuring operational activities are managed in a sustainable manner. Separate guidelines were also developed to ensure office-based functions and procurement activities are managed in a sustainable manner. Audit and Risk Management CommitteeThe Audit and Risk Management Committee (ARMC) plays a key role in fulfilling DoT’s corporate governance and monitoring responsibilities in relation to reporting, internal control structure, risk management systems, external audit and internal audit functions. The committee is made up of the following members: Director General (Chair of the committee); Deputy Director General – Policy Planning and Investment; Managing Director – Transport Services; Director – Office of the Director General; MRWA Executive Director – Finance and Commercial Services; and KPMG, the contracted internal auditor. The committee also contains two ex-officio members:
Manager – Governance and Audit (Office of the Director General). A representative from the Office of the Auditor General also attends meetings as an independent observer.
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