Department of Transport Annual Report 2013-14
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- Occupational safety, health and injury management
- Compliance with the injury management requirements of the Workers’ Compensation and Injury Management Act 1981
- OHS system assessment and results
- OHS and IM performance 2013/14
- Head Office 140 William Street PERTH WA 6000 Phone: 08 6551 6000 Driver and Vehicle Services
- Fremantle Fishing Boat Harbour (Marine Operations Centre)
- KIMBERLEY Broome (one-stop shop)
- PILBARA Karratha (one-stop shop)
- Exmouth (one-stop shop) 21 Maidstone Crescent EXMOUTH WA 6707 Phone: 08 9947 8200 Facsimile: 08 9949 2078 MID WEST
- Esperance (regional services)
- SOUTH WEST Bunbury (one-stop shop)
- GREAT SOUTHERN Albany (one-stop shop)
- Kelmscott (Driver and Vehicle Services and Vehicle Examination Centre)
- Osborne Park (Vehicle Examination Centre)
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Internal auditDuring 2013/14, internal audits were carried out on: practical driving assessments; coastal infrastructure project and program management; major projects management; regional housing lease management; grants administration; Perth Parking Fund; leave management; and Driver and Vehicle Services centres. The audits were conducted by DoT’s contracted internal auditors, KPMG, in accordance with the Financial Management Act 2006 and Institute of Internal Auditors International Standards for the Professional Practice of Internal Auditing. Recommendations derived from the internal audits are managed and monitored through the Audit Recommendation Management System. The implementation status of these recommendations is reported to the ARMC on a quarterly basis. Risk managementDoT’s comprehensive risk management process meets the requirements of Treasurer’s Instruction 825 and the Public Sector Commissioner’s Circular 2009/19: Risk Management and Business Continuity Planning, and is aligned to the international standard AS/NZS ISO 31000:2009 Risk Management – Principles and Guidelines. The Risk Management Policy, Procedures and Guidelines support a proactive approach to risk management by requiring all employees to apply appropriate and effective risk management practices. The RiskBase system is used to record, monitor and manage DoT’s risk information. The ARMC provides oversight for risk management across DoT. Risks rated as high and extreme are reported on a quarterly basis while medium risks are reported bi-annually. Occupational safety, health and injury managementIn accordance with the Public Sector Commissioner’s Circular 2009-11: Code of Practice: Occupational Safety and Health in the Western Australian Public Sector, DoT complies with the requirements of the Occupational Safety and Health Act 1984, the Workers’ Compensation and Injury Management Act 1981 and the Code of Practice: Occupational Safety and Health in the Western Australian Public Sector 2007. Our commitmentDoT recognises the value of its employees and is committed to preventing injury and illness by providing a safe and healthy work environment. The success of occupational health and safety (OHS) and injury management (IM) activities is reliant upon the active participation and cooperation of all staff. DoT’s OHS commitment is designed to raise awareness of safety and health obligations and to promote safer work practices. This commitment is strongly supported by the Corporate Executive. DoT’s OHS Policy has been endorsed by the Director General and the Corporate OHS and Wellbeing Management Committee was established on the Director General’s behalf. The committee is accountable for the management of OHS and wellbeing within DoT, responsible for identifying and implementing initiatives, and charged with making recommendations on policy and strategy to the Corporate Executive. In the event that a workplace injury occurs, DoT has an established IM program which details the steps taken to assist injured employees to return to work as soon as medically appropriate. The procedure ensures that IM intervention occurs promptly and effectively, so that injured employees can remain at work or return to work at the earliest appropriate time. DoT’s IM procedure is compliant with the requirements of the Workers’ Compensation and Injury Management Act 1981 and the Workers’ Compensation Code of Practice (Injury Management) 2005. Both DoT’s OHS and IM systems are available to staff on the intranet. OHS and IM information is widely communicated as part of training sessions designed for new employees and managers/supervisors. OHS information is also communicated through various OHS sub-committees. Due to the variation in roles and functions of DoT’s business units, as well as the different physical locations, there are three sub-committees chaired by a relevant Executive Director or General Manager: the Marine House and Regional Services OHS Sub-committee; the Driver and Vehicles Services and Passenger Services OHS Sub-committee; and the 140 William Street OHS Sub-committee. Key achievementsA number of key OHS and IM achievements were made in 2013/14. Continued focus on training, with 86 per cent of managers trained in their OHS and IM responsibilities and 95 per cent of safety and health representatives completing a mandatory five-day training course tailored to DoT’s OHS policies, procedures and guidelines. Ergonomic information sessions conducted at major DoT sites and sessions focusing on vehicle ergonomics conducted in all regional offices. Successful delivery of DoT’s Wellbeing program, which provides all DoT staff with access to subsidised fitness classes, flu vaccinations and Lunch and Learn information sessions. Quarterly workplace inspections conducted at all DoT sites. These more regular inspections, as well as a more user-friendly Workplace Inspection Checklist, ensure the effectiveness of the hazard management process. Successful review of office layout, furniture, emergency procedures, risk assessments and first aid requirements for DoT’s new Cannington DVS Centre. Successful ongoing implementation of the Management of Customer Aggression Policy and Guidelines, which provide staff with a consistent step-by-step approach to managing difficult and aggressive customers. To complement this, frontline staff attend a one-day Managing Difficult Customer Interactions training session. Ongoing implementation of the Asbestos Management Plan. Development of the Working in Remote Areas Policy and Procedures to ensure staff travelling to remote areas are provided with the right vehicles, equipment and systems to enable asafe working environment. Consultation mechanismsAll DoT staff are committed to improved and effective consultation in the workplace. Consultation provides employees with an opportunity to participate fully in decisions which impact their work lives. The establishment of an appropriate forum for consultation has resulted in better decision-making, with shared decisions leading to more effective implementation. DoT’s three OHS sub-committees, comprised of safety and health representatives and managers, are focused on the continuous improvement of OHS performance. The sub-committees meet every three months to discuss matters relating to workplace issues that affect the health and welfare of employees. Both the agenda and meeting minutes for each of these meetings, as well as those of the Corporate OHS and Wellbeing Committee meetings, are displayed on dedicated OHS noticeboards across all DoT sites. The safety and health representatives, in consultation with managers, are responsible for updating the noticeboards accordingly. The effectiveness of the various OHS sub committee meetings is measured by attendance rates, which form part of the key performance indicators reported back to the Corporate Executive. During the year, DoT discussed and resolved issues raised by employees, reviewed accident and incident forms to ensure that hazards were addressed to eliminate or reduce future issues, discussed injury trends and identified preventative measures that promote a safe working environment. Compliance with the injury management requirements of the Workers’ Compensation and Injury Management Act 1981As at 30 June 2014, DoT had 27 open workers’ compensation claims. Only two of the claimants were certified unfit, with the remainder on Return to Work programs. All but one of the time-loss claims throughout the year returned to work within 13 weeks of their injury. DoT has a dedicated Workers’ Compensation and IM Consultant who manages both the workers’ compensation claims and non-work related IM issues. DoT has a strong focus on early intervention and return to work strategies. Managers and supervisors are trained in the importance of good injury management and return to work, promoting a supportive, productive and positive workplace. OHS system assessment and resultsAn OSH management system audit of the Passenger Services Business Unit was undertaken in May 2014. The audit was conducted by an accredited auditor from the Department of Planning using the WorkSafe Plan Audit Tool. The findings of this audit provided positive findings and indicated areas for improvement. The recommendations for improvement have been detailed in an action plan with responsibilities and target dates set for completion. The audit found that DoT provides a generally safe working environment. A number of positive findings were identified. There was strong evidence to show management’s support of safety, health and wellbeing within DoT. The bi-monthly Welcome to DoT Day induction sessions include a one-hour OHS induction session. Each DoT workplace has an OHS Safety Folder containing site-specific OHS documentation including policies, procedures, training matrixes and emergency plans. DoT supports employees’ flexible working arrangements, including working part-time, purchasing leave and flexi-time. Working from home is also promoted where possible. All staff working from home undergo a home-based ergonomic assessment. The Working in Remote Areas Policy and Procedure was developed and endorsed by the Corporate OHS and Wellbeing Management Committee. This policy and procedure provides both managers and staff with the tools and advice needed to travel to WA locations. Robust processes are in place for managing first aid. All first aid kits are regularly inspected and stocked accordingly, and all staff members providing first aid are adequately trained. Workplace inspections are conducted bi monthly, with all hazards identified and managed accordingly in consultation with staff. All staff are provided with the necessary personal protective equipment to safely undertake their duties. All managers and supervisors have completed the necessary OHS and IM for Managers training session. All staff have received both manual tasks and ergonomics training. The audit identified some areas for improvement and made a number of recommendations. Develop an OSH Risk Register including common public sector hazards as described in the Code of Practice: Occupational Safety and Health in the Western Australian Public Sector 2007 (bullying, violence/aggression, manual handling, working alone, organisational changes, inadequate physical working environment, inadequate workstations, inadequate work organisation). Develop a Contractor Management Policy and Procedure for managing contactors who visit the agency’s sites. Develop and deliver OHS training for all DoT staff in addition to the existing OHS induction session for new employees. Develop a Corporate OHS Management System to ensure consistency across all DoT business units. Align local site-specific OHS activities with the corporate requirements. Include OHS responsibilities in individual job descriptions. Many of these recommendations for improvement are being addressed. Most significantly, DoT developed the Corporate OHS Management System in 2013/14 and is currently seeking feedback on the system from staff before the expected roll-out in December 2014. Our performanceDoT’s OHS and IM performance in 2013/14 is demonstrated in the table below. OHS and IM performance 2013/14
Notes:1.The results are sourced from DoT’s Annual Report 2012/13. 2.There were 18 lost time injury claims lodged in 2012/13, while the number of full-time equivalents in 2012/13 was 1,475.35. However, there were 22 lost time injury claims in 2013/14, while the full-time equivalents in 2013/14 were 1,441.29. 3.There was one workers’ compensation claim lodged in 2013/14 with 60 days or more lost from work. There were a total of 22 LTI claims in 2013/14. 4.21 of the 22 workers’ compensation claims with registered LTIs were returned to work within 13 weeks. 5.All, but one workers’ compensation claim with registered LTIs was returned to work within 26 weeks. 6.The training for managers and supervisors relates to their OHS and IM responsibilities. In 2013/14, DoT successfully trained 86 per cent of managers. Office locationsCurrent as at 30 June 2014 METROPOLITAN OFFICESHead Office140 William Street PERTH WA 6000 Phone: 08 6551 6000 Driver and Vehicle ServicesPublic Transport Centre West Parade EAST PERTH WA 6004 Phone: 13 11 56 Passenger Services20 Brown Street EAST PERTH WA 6004 Phone: 1300 660 147 Coastal Infrastructure and Marine SafetyMarine House 1 Essex Street FREMANTLE WA 6160 Phone: 08 9216 8999 Fremantle Fishing Boat Harbour (Marine Operations Centre)14 Capo D’Orlando Drive FREMANTLE WA 6160 Phone: 08 9431 1000 Hillarys (Coastal Infrastructure)86 Southside Drive HILLARYS WA 6025 Phone: 08 9448 7544 REGIONAL OFFICES KIMBERLEYBroome (one-stop shop)9 Napier Terrace BROOME WA 6725 Phone: 08 9192 0200 Facsimile: 08 9193 5651 Kununurra (one-stop shop)Cnr Messmate Way and Bandicoot Drive KUNUNURRA WA 6743 Phone: 08 9168 3298 Facsimile: 08 9168 3287 PILBARAKarratha (one-stop shop)3-5 Welcome Road KARRATHA WA 6714 Phone: 08 9185 6100 Facsimile: 08 9143 1288 GASCOYNECarnarvon (one-stop shop)Carnarvon Boat Harbour Boat Harbour Road CARNARVON WA 6701 Phone: 08 9941 6800 Facsimile: 08 9941 1067 Exmouth (one-stop shop)21 Maidstone Crescent EXMOUTH WA 6707 Phone: 08 9947 8200 Facsimile: 08 9949 2078 MID WESTGeraldton (one-stop shop)65 Chapman Road GERALDTON WA 6530 Phone: 08 9956 0111 Facsimile: 08 9956 0130 Esperance (regional services)53 The Esplanade ESPERANCE WA 6450 Phone: 08 9076 2100 Facsimile: 08 9071 6892 Kalgoorlie (one-stop shop)Unit 4, 35 Brookman Street KALGOORLIE WA 6430 Phone: 08 9022 5999 Facsimile: 08 9091 6288 SOUTH WESTBunbury (one-stop shop)24 Wellington Street BUNBURY WA 6230 Phone: 08 9792 6666 Facsimile: 08 9792 6600 Busselton (regional services)Shop 15, Busselton Boulevard Shopping Centre BUSSELTON WA 6280 Phone: 08 9753 0550 Facsimile: 08 9754 7230 GREAT SOUTHERNAlbany (one-stop shop)178 Stirling Terrace ALBANY WA 6330 Phone: 08 9892 7333 Facsimile: 08 9842 1079 METROPOLITAN DRIVER AND VEHICLE SERVICES CENTRES AND VEHICLE EXAMINATION CENTRESCannington
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