Enswitch Administrator Guide Enswitch Release 10
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- Navigate this page:
- 15IVR Menus
- 15.1Add New IVR Menu
14.2Add Hunt GroupsTo add a new hunt group: 1.Log in to the Enswitch web interface. To record calls made to this hunt group, make a record group (see section 7, Call Recording). Go to Features » Hunt groups. 
Click New. 
Enter the following: (fields marked with Name: Hunt group name. Description: Displayed with the hunt group name in the list of hunt groups. Owner: The owner of the hunt group. This person can edit the hunt group even if they are not an administrator. Ring each level for: Interval that each level rings before going on to the next level. This can be overridden per level later. Level order: Hunt group type, which controls the order the levels are rung in. Options are “Linear: Always start at level 1”, “Circular: Start at next level from previous call”, “Smart linear: Last level that answered, then linear”, and “Smart circular: Last level that answered, then circular”. Record group: Select the record group defined earlier. While ringing: Choose whether or not to play music or ringing to the caller. Music on hold: Music to play while caller is on hold. Screen calls: Choose whether or not to screen calls. If set to yes, any destinations answering are asked if they accept the call. While the caller information is being played, other destinations continue to ring. The first destination to accept gets the call, and other destinations are dropped immediately. Allow destinations to call forward: Choose whether or not to allow destinations to forward calls onwards. This is not recommended as it can cause loops. Click Save. 
Click Set the default destination. 
There are many possibilities for this parameter. One possibility is to enter a telephone number in the Call back to field. This number is the destination to call when there was no answer at all other destinations. Click Save.
Click Add a destination. 
Choose the Level under Destination settings. Choose the destination for the calls: External destinations Number Number at peer SIP URI My features Telephone line Choose whether or not to screen calls. Click Save. Repeat for other destinations as needed. Click Continue editing the hunt group. This returns control back to the Hunt group configuration form. Repeat from step 10 to add additional destinations and possibly additional levels.
1.Log in to the Enswitch web interface. Go to Features » IVR menus. Click New. 
Enter the following: (fields marked with Name: Menu name. Description: This is displayed alongside the menu name in the list of IVR menus. Time out after: How long to wait for the caller to press a key. Allow caller to enter feature code or telephone: Whether or not callers can enter a feature code or telephone line.  Note: When this is set to yes, the system waits until the time out, even if the caller chooses a menu option. This allows the user time to enter a feature code or telephone line that begins with a digit that could be a menu option.
PIN: A PIN to allow you to change the message played to callers. Click Save. 
Click upload one. The Message files section appears under the Destinations section. 
Upload a .wav file that is played to the caller. This audio message should explain the available options for this IVR menu. Choose a destination for this key. This could be, for example, another IVR menu, a queue, a telephone, or a feature.
Click Save. Repeat for other keys as needed. Set a number, telephone line, feature code or another IVR menu to refer to this IVR menu as a destination. For example, Go to Features » Numbers. Click a number. In the Default destination section, select IVR menu Select the IVR menu you created from the drop-down menu. Click Save. Alternately, call the IVR menu and click the IVR setup key (# by default). Then enter the IVR Menu PIN. You will have the following choices: 1: play the current IVR menu message; 2: record a new IVR menu message; 3: delete the IVR menu message. Download 439.25 Kb. Share with your friends:
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