Enswitch Administrator Guide

17Numbers

17.1Add New Telephone Numbers

23. 
    Log in to the Enswitch web interface.
    
    2. 
       To record calls made to this number, make a record group (see section 7, Call Recording).
       
    3. 
       Go to Features » Numbers.
       

2. 
   Click New.
   

2. 
   Choose the number type or by area code. The values in this menu will vary from installation to installation.
   
3. 
   Click Next.
   
4. 
   Choose a number. The price for the number is shown by the numbers. The available numbers are part of a higher level of provisioning. You can only select valid numbers.
   

2. 
   Click Next.
   

2. 
   Enter the following: (fields marked with are required)
   

• 
  Description. Displayed in the list of defined numbers.
  
• 
  Owner. This person may edit the number even if they are not an administrator.
  
• 
  Select whether or not to include the number in the directory.
  
• 
  Select whether or not to screen calls. When set to yes, the person answering is asked if they accept the call.
  
• 
  Force the callerid. This should normally be set to “Original”.
  
• 
  Force the caller name. This allows users on a SIP telephone to see which number the call came from.
  
• 
  Force hangup Force the call to hang up after a certain number of minutes.
  
• 
  The record group, if one was defined.
  
• 
  Music on hold: If set to yes, calls to this number will hear music when on hold.
  
• 
  PIN. If a PIN was defined, a caller who knows the PIN can call the number routing menu (*5 by default) and change the temporary routing and announcement message.
  
• 
  Temporary routing. This overrides the main number routing, as described in the next section. If you use the number routing telephone menu, it is the temporary routing that you change.
  
• 
  The temporary destination to route calls to when a call is received on this number.
  

2. 
   Click Save.
   
3. 
   To set an announcement message to be played when the number is called, and before the destination is rung, go back into the number settings, and upload a .wav file. Alternately, call the number or feature code (*5 by default) for the number routing menu.
   

17.2Determine Call Destination

Calls can be directed to a selected destination, supported by the number form.

17.3Number Routing

All of the system routing options are available on the number form

To route to different destinations for different callers, different times of the day or days of the week:

24. 
    Create the number (see Add New Telephone Numbers).
    
    2. 
       If you are using routing by time, make a time group (see section 28.1, Create a New Time Group).
       
    3. 
       Go back into the number settings.
       

2. 
   To add a caller route, click Add a caller route.
   

5. 
   Add a calling number prefix: all calls that match the prefix will be forwarded based on the following setting.
   
   2. 
      Add a description that is displayed on the number page in the list of caller routes.
      
   3. 
      Select a forwarding option.
      
   4. 
      Click Save.
      

2. 
   To add a time group, click Add a time group.
   

1. 
   Select a time group.
   
   2. 
      Select a forwarding option.
      
   3. 
      Click Save.
      

2. 
   Repeat for any other caller prefixes or time groups as desired.
   

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