Enswitch Administrator Guide

15.1Add New IVR Menu

20. 
    Log in to the Enswitch web interface.
    
    2. 
       Go to Features » IVR menus.
       
    3. 
       Click New.
       

2. 
   Enter the following: (fields marked with are required)
   

• 
  Menu name.
  

• 
  Description. This is displayed alongside the menu name in the list of IVR menus.
  
• 
  Time out. How long to wait for the caller to press a key.
  
• 
  Whether or not callers can enter a feature code or telephone line.
  

• 
  A PIN to allow you to change the message played to callers.
  

2. 
   Click Save.
   

2. 
   Click Set the destinations ».
   

Two new menu options appear under the IVR settings: Message files and Destinations.

2. 
   Upload a .wav file that is played to the caller. This audio message should explain the available options for this IVR menu.
   
3. 
   Click any key whose destination you wish to change.
   

2. 
   Choose a destination for this key. This could be, for example, another IVR menu, a queue, a telephone, or a feature.
   
3. 
   Click Save.
   
4. 
   Repeat for other keys as needed.
   
5. 
   Set a number, telephone line, feature code or another IVR menu to refer to this IVR menu as a destination. For example,
   

4. 
   Go to Features » Numbers.
   
   2. 
      Click a number.
      
   3. 
      In the Default destination section, select IVR menu
      
   4. 
      Select the IVR menu you created from the drop-down menu.
      
   5. 
      Click Save.
      

16Mailboxes

Mailboxes can be owned by a person. When this owner has an email address set, an email with an attached .wav or .pdf file is sent for each message saved. It is normal, but not required, to have a mailbox for each telephone line. More than one telephone line, hunt group, or other instance of a feature, can share a mailbox.

16.1Add New and Modify Mailboxes

To add a new mailbox:

21. 
    Log in to the Enswitch web interface.
    
    2. 
       Go to Features » Mailboxes.
       

2. 
   Click New.
   

2. 
   Enter the following: (fields marked with are required)
   

• 
  Mailbox number.
  

• 
  Description. This description is displayed in the list of mailboxes.
  
• 
  Mailbox owner. If an owner is defined, that user can access the mailbox and modify the mailbox options without a PIN.
  
• 
  Settings for the menus to play when a user calls to retrieve messages – whether to play the callerid, the length of the message, and the time the message was received
  

• 
  A PIN to access the mailbox.
  

• 
  A selection of other mailboxes that should be sent a copy of any messages left in this mailbox.
  

• 
  How to notify the mailbox owner when a new message arrives.
  
• 
  Where to forward the call if the caller press 0 (zero) during the greeting. This section includes all of the forwarding options of the system.
  

2. 
   Click Save.
   
3. 
   Set any telephone lines, hunt groups, or other features, to use the mailbox as a destination.
   

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