SBC Details and Optional NOC Monitoring Services

3.11 SBC Details and Optional NOC Monitoring Services

SBCs must be fully compliant and integrate fully with selected carrier’s SIP trunk offering. It is the Town’s and Schools’ goal for the SBC provider to support and integrate with the following carrier goals and requirements below:

1. 
   General
   
   
   
   1. 
      The selected vendor will supply the latest network management strategies, processes, and technologies to insure the highest levels of service to Greenwich and the Board of Education.
      

2. 
   The vendor must present an approach to network management that provides an integrated network management architecture that operates across the functions identified.
   

The table below addresses the major Network Management Services (NMS) criteria:

2. Automated Reporting of Network Status and Operation
   
   
   

   1. 
      Greenwich and the Board of Education desire to have available detailed information on the network’s current status, history, and trends. A daily, monthly and other summary of activity and performance will be required, among other reports.
      
      
      
   2. 
      The network will report on its current condition and status via multiple automated mechanisms, including but not limited to, dynamic web pages and displays based on "dashboard" technology. Among other, content on the "dashboard” must show current high-level alarms (for example, “root cause” or based on a new trouble ticket), status of each node, and a trend graph of selected statistics. Greenwich and the Board of Education require that the vendor conducts “root cause analysis” to isolate the primary failure associated with multiple alarms and recurring problems. The root cause analysis process must isolate the primary cause of failures to understand and prevent recurring problems or trends. The vendor will:
      
      
      
      1. 
         Ensure that appropriate resources are assigned to identify and remedy the failure, and track and repair the consequences of the failure.
         
      2. 
         Provide Greenwich and the Board of Education with a report detailing the cause of and procedures for correcting such failure.
         
      3. 
         The vendor should supply updates on a daily/weekly/monthly basis until closure, and substantiate to Greenwich and the Board of Education that all reasonable actions have been taken to prevent recurrence of such failure.
         
         
         
   3. 
      Note that a passive storage of information, accessible via a web portal is necessary but not sufficient to satisfy this requirement – the dashboard requires a "push" technology be available to maintain the display in real-time without operator intervention. Required NMS system shall be easy in operation and available to Greenwich and the Board of Education personnel to observe and analyze at least the following statistics:
      
      
      
      1. 
         Bandwidth Utilization
         
      2. 
         Latency
         
      3. 
         Various types of errors
         
      4. 
         Rate of dropped packets.
         
         
         
   4. 
      Greenwich and the Board of Education also requires a vendor to supply at each site a local means to observe network statistics to ensure QoS.
      

3. 
   Change in Number of Nodes
   
   
   
   1. 
      Greenwich and the Board of Education anticipate that additional sites may be added to the network as well as some sites may retire after the original network(s) is deployed and stabilized.
      
      
      
   2. 
      If number of nodes changes, the vendor shall adjust software, servers, and core network capacity to meet or exceed all performance requirements stipulated in this RFP.
      
      
      

4. 
   Network Management
   

1. 
   General
   
   
   
   1. 
      The network will be a state-of-the-art communications structure that will require the latest network management strategies, processes, and technologies to insure the highest levels of service to Greenwich and the Board of Education. The network management functions will encompass:
      
      
      
      1. 
         Network Monitoring/Fault Management
         
      2. 
         Performance Management
         
         
         
   2. 
      The vendor must present an approach to network management that provides an integrated network management architecture that operates across the functions identified.