Ict master Strategy for Republic of Armenia
Strategic Direction 5: Enhance Government Services Through Use of ICTs
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- Navigate this page:
- Current Situation in Armenia
- Target Outcome 5.1: Efficient, Effective, and Responsive Government
- Actions/Development Plans
- Target Outcome 5.2: Realization of e-Government
- Target Outcome 5.3: High-Speed Government of Armenia Network (GOANet)
Strategic Direction 5: Enhance Government Services Through Use of ICTsBackground (Global Context)In recent years e-commerce and e-business have captured the imaginations and headlines and elements of “the new economy.” Recent data, however, shows that even in the U.S. with high levels of automation, e-commerce accounts for less than one percent of all business and consumer transactions. It is becoming increasingly evident that for many developing and transitioning economies, e-government may have substantially more to offer in the near term than e-business. While lack of Internet access may limit widespread access to services by putting government online, there are significant benefits to be realized by automating the “back office” of government ministries. In fact, these back-office improvements frequently need to precede opening up public access. Many governments (national and regional) are obtaining significant cost and service benefits by focusing attention on automating and integrating back office government processes, and by increasingly delivering more and more services over the Internet. Even in situations where there is limited Internet access, services can be delivered via kiosks located in public space such as malls and post offices. Current Situation in ArmeniaOver the past several years there has been considerable growth in the Government of Armenia’s use of automation in the various Ministries. The current state of this automation was captured during the Y2K focus as much of these technologies were assessed and upgraded to newer operating systems. Specifically, in recent years there has been considerable progress in providing critical automation to the Central Bank of Armenia (CBA), and the Ministry of State Revenue. More recently this has progressed to include the introduction of Smart Cards—currently scheduled for the spring/summer of 2001. Plans are also underway to expand the automated support for Armenian consumer credit via introducing local credit/debit cards into the Armenia market. Target Outcome 5.1: Efficient, Effective, and Responsive GovernmentThe government will undertake specific actions to assume leadership in ICT development and to expand and improve the quality of public services delivered to citizens and business via the deployment of ICTs. Actions/Development Plans5.1.1 Ensure efficient coordination of ICT-related activities being carried out in Armenia
5.1.2 Appoint Chief Information Officer (CIO) or Chief Technology Officer (CTO)
5.1.3. Raise awareness of the possibilities and requirements associated with the expanding role of ICTs across all sectors in Armenia Target Outcome 5.2: Realization of e-GovernmentThe Government of Armenia will establish a comprehensive approach for leveraging ICTs to improve the internal operations of key processes within the Ministries as well as improve the delivery of services to the businesses and citizens of Armenia. 5.2.1. Implement targeted e-government initiatives
Target Outcome 5.3: High-Speed Government of Armenia Network (GOANet)The Government of Armenia will expand its reliance on telecommunications for extending and improving the communications and integration of its Ministries and in expanding the support provided via these services to those living outside of Yerevan. Actions/Development Plans5.3.1 Create and implement GOANet
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