International Operations Management
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final-questionnaires
| Exhibit 11.1 A Simulation Model for the Luton & Dunstable Hospital’s Outpatients Department Clock Doc A 1 Clinic Room EA 0 Clinic Room A 0 Doc B 1 Arrival B>AQ 0 Clinic Room B 0 Clinic Room BQ 0 Clinic Recp Q 0 Exit CA 0 Exit BA 1 Exit C 0 Exit B 6 Exit A 12 NHS Clinic Room CQ 0 Clinic Room C 0 Doc C 1 C>AQ 0 Clinic Room CA 0 Clinic Room AQ 0 SIMULB - Simulation Window × – ............................................................................. ............................................................................. Elsevier US Job code KIB Chapter: Ch11-H7983 6-12-2006 9:22 p.m. Page:357 Trimsize:7.25 in in Fonts used Sabon & Frutiger Margins:Top:36 pt Gutter:66 pt Font Size pt Text Width PC Depth:43 Lines International Operations Management 357 As it can be seen in the above model, patients enter the system at Arrival, where they join awaiting line (Clinic Reception Queue. They are then checked in and routed by the Receptionist to either Doctor A or Doctor B or Doctor C. Some patients seen by Doctor B or Doctor Care then seen by Doctor A (the senior doctor. Those patients are accompanied to Doctor A by Doctor B or Doctor C. When their clinical consultation is over, patients must checkout at reception, something that affects the waiting line at reception for patients checking in. Question: What are the activities that take place at the outpatients department of the Luton & Dunstable Hospital Who are the people who carryout these activities How would good modeling of the operations that take place at the outpatients department help management allocate the right number of resources to this department? Sources: Brian Lehaney, Steve Clarke and Harry Kogetsidis (1998). Simulating hospital patient flows. Journal of the Royal Society for the Promotion of Health, vol. 118, no. 4, 213–216. Download 340.14 Kb. Share with your friends:
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