International Operations Management
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final-questionnaires
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- Exhibit 11.4
| Exhibit 11.4 continued Year Concept Tool Originator Hawthorne studies of worker motivation Activity sampling for work analysis Elton Mayo (US) and L.H.C. Tippett (UK) 1940s Multidisciplinary team approaches to complex system problems Simplex method of linear programming Operations research groups (UK) and George B. Dantzig (US) 1950s–1960s Extensive development of operations research tools Simulation, waiting-line theory, decision theory, mathematical programming, project scheduling techniques of PERT and CPM Many researchers in the US and Western Europe 1970s Widespread use of computers in business Shop scheduling, inventory control, forecasting, project management, MRP Led by computer manufacturers, in particular IBM; Joseph Orlicky and Oliver Wight were the major MRP innovators (US) Service quality and productivity Mass production in the service Sector McDonald’s restaurants 1980s Manufacturing strategy paradigm Manufacturing as a competitive weapon Harvard Business School faculty (US) JIT, TQC, and factory automation KANBAN, Poka-yokes, CIM, FMS, CAD/CAM, robots, etc. Tai-Ichi Ohno of Toyota Motors (Japan), W.E. Deming and J.M. Juran (US) and engineering disciplines (US, Germany, and Japan) (Continued) ............................................................................. ............................................................................. Elsevier US Job code KIB Chapter: Ch11-H7983 6-12-2006 9:22 p.m. Page:362 Trimsize:7.25 in in Fonts used Sabon & Frutiger Margins:Top:36 pt Gutter:66 pt Font Size pt Text Width PC Depth:43 Lines 362 International Business Exhibit 11.4 continued Year Concept Tool Originator Synchronous manufacturing Bottleneck analysis, OPT, theory of constraints Eliyahu M. Goldratt (Israel) 1990s Total quality management Baldrige quality award, ISO quality function development, value and concurrent engineering, continuous improvement paradigm National Institute of Standards and Technology, American Society of Quality Control (US, and International Organization for Standardization (Europe) Business process re-engineering Radical change paradigm Michael Hammer and major consulting firms (US) Electronic enterprise Internet, World Wide Web US government, Netscape Communiation Corporation and Microsoft Corporation Supply chain management SAP/R3, client/server software SAP (Germany), Oracle (US) 2000s e-Commerce Internet, World Wide Web Amazon, eBay, America Online, Yahoo Source: Richard B. Chase, Nicholas J. Aquilano and F. Roberts Jacobs (2001), Operations Management for Competitive Advantage. McGraw-Hill, P. 15. Download 340.14 Kb. Share with your friends:
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