International Operations Management

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Elsevier US
Job code KIB
Chapter: Ch11-H7983 6-12-2006 9:22 p.m.
Page:360
Trimsize:7.25 in in
Fonts used Sabon & Frutiger
Margins:Top:36 pt
Gutter:66 pt
Font Size pt
Text Width PC
Depth:43 Lines
360
International Business
Exhibit 11.3
Line and Staff Functional Activities
Materials
Management
Purchasing
Information
Technology
Human
Resources
Money
Management
Design
Management
Public
Relations
Demand
Management
Maintenance
Operations
Management
Source: Edward M. Knod and Richard J. Schonberger (2001), Operations Management Meeting
Customers’ Demands. McGraw-Hill, p. 10.
Exhibit 11.4
Historical Development of Operations Management
Year
Concept
Tool
Originator
1910s
Principles of scientific management
Formalized time-study and work-study concepts
Frederick W.
Taylor (US)
Industrial psychology
Motion study
Frank and Lillian
Gilbreth (US)
Moving assembly line
Activity scheduling chart
Henry Ford and
Henry Gantt (US)
Economic lot size
EOQ applied to inventory control
F.W. Harris (US)
1930s
Quality control
Sampling inspection and statistical tables for quality control
Walter
Shewhart, H.F.
Dodge and
H.G. Romig (US)

.............................................................................
.............................................................................
Elsevier US
Job code KIB
Chapter: Ch11-H7983 6-12-2006 9:22 p.m.
Page:361
Trimsize:7.25 in in
Fonts used Sabon & Frutiger
Margins:Top:36 pt
Gutter:66 pt
Font Size pt
Text Width PC
Depth:43 Lines
International Operations Management
361

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