Summary
This section discusses troubleshooting operating system problems.
-
Guidelines for troubleshooting common application issues:
-
Shortcut malfunction
-
Installation issues
-
Windows compatibility
-
Permissions
-
Error reporting
-
Service fails to start
-
When troubleshooting the boot process be aware of the general stages of the startup process:
-
POST (power on/self-test)
-
Boot loader
-
Operating system startup
-
Logon and user configuration
-
Boot process for:
-
Windows NT/2000/SP/2003
-
Windows Vista/2008/7
-
Additional details about the stages of the startup process:
-
The steps of the POST (power on/self-test)
-
The boot loader process
-
The operating system startup process
-
Logon and user configuration
Students will learn how to:
-
Edit the device priority list in the BIOS to include and exclude device types from the boot order.
-
Modify the hard drive list to identify the order that the BIOS should search when booting from a hard disk.
-
Troubleshoot failure to boot issues.
-
Troubleshoot services and devices that fail to start on boot.
-
Troubleshoot system crashes.
A+ 220-802 Exam Objectives: -
4.6 Given a scenario, troubleshoot operating system problems with appropriate tools.
-
Common symptoms
-
BSOD
-
Failure to boot
-
Improper shutdown
-
Spontaneous shutdown/restart
-
RAID not detected during installation
-
Device fails to start
-
Missing dll message
-
Services fails to start
-
Compatibility error
-
Slow system performance
-
Boots to safe mode
-
File fails to open
-
Missing NTLDR
-
Missing Boot.ini
-
Missing operating system
-
Missing Graphical Interface
-
Graphical Interface fails to load
-
Invalid boot disk
-
Tools
-
Fixboot
-
Recovery console
-
Fixmbr
-
Sfc
-
Repair disks
-
Pre-installation environments
-
MSCONFIG
-
DEFRAG
-
REGSRV32
-
REGEDIT
-
Event viewer
-
Safe mode
-
Command prompt
-
Emergency repair disk
-
Automated system recovery
Lecture Focus Questions:
-
What are the general stages of the startup process?
-
What are the two programs that Windows might use for the boot loader program (depending on the operating system version)?
-
At what stage of the boot process can you press F8 to get advanced startup options (such as Safe Mode)?
-
Under what circumstances would using the Last Known Good option possibly work to help a system start? When would it not work?
-
The operating system won't load at system boot. What should you do?
-
Services fail to start when Windows loads. What should you do?
-
A Windows system generates a BSOD error. What should you do?
Video/Demo Time
 13.5.1 Common Operating System Issues 1 17:03
13.5.2 Common Operating System Issues 2 14:33
 13.5.3 Troubleshooting Applications 25:05
13.5.5 Windows Boot Process 13:32
13.5.7 Modifying the Boot Order 8:46
Total 78:59
Lab/Activity -
Configure the Boot Order
-
Troubleshoot the Boot Order
16 questions
Total Time
About 115 minutes
Summary
This section discusses system recovery procedures.
-
Methods to try before using recovery tools:
-
Removing problematic hardware or software
-
Updating drivers, applications, and operating system files
-
Booting using the Last Known Good boot option (if the problem is keeping you from logging on)
-
Booting into Safe Mode to disable devices or roll back drivers
-
Recovery tools to resolve problems:
-
System Restore (restore point)
-
Repair Installation Startup Repair
-
Recovery Console (Repair command prompt)
-
Emergency Repair Disk (ERD), Automated System Recovery (ASR), Complete PC Restore
-
Recovery disc/partition
-
Parallel installation
-
Methods to recover lost data files:
-
Previous Versions
-
Restore from backup
Students will learn how to:
-
Boot using the installation disc and use automatic recovery options to repair an installation.
-
Restore the system to a restore point.
-
Restore user data using previous versions and from backup.
-
Restore a system using a system image.
A+ 220-802 Exam Objectives: -
1.3 Given a scenario, use appropriate command line tools.
-
1.5 Given a scenario, use Control Panel utilities (the items are organized by "classic view/large icons" in Windows).
-
Common to all Microsoft Operating Systems
-
1.7 Perform preventive maintenance procedures using appropriate tools.
-
Best practices
-
Tools
-
Backup
-
System restore
-
Recovery image
-
4.6 Given a scenario, troubleshoot operating system problems with appropriate tools.
-
Tools
-
Sfc
-
Recovery console
-
Repair disks
-
Emergency repair disk
-
Automated system recovery
-
4.7 Given a scenario, troubleshoot common security issues with appropriate tools and best practices.
-
Tools
-
Recovery console
-
System restore
-
Pre-installation environments
Lecture Focus Questions:
-
Before using recovery tools, what system recovery methods should you attempt when you are unable to boot the computer?
-
When using a restore point, what happens to the system changes that have been made since the restore point was taken? To the user data files?
-
What types of elements does the Startup Repair inspect and automatically repair to fix problems that keep Windows from booting?
-
When should the Recovery Console be used in the recovery process? Which other things should you try first?
-
What are the advantages of using a recovery disc/partition to recover a system? Disadvantages?
-
What are the two ways that a parallel installation can be performed?
-
What are the benefits of parallel installation? What are the drawbacks?
-
What methods can you use to recover lost data files?
Video/Demo Time
13.6.1 System Recovery 13:53
13.6.2 Using Windows Recovery Options 17:42
13.6.3 Using Restore Tools 20:08
Total 51:43
Number of Exam Questions
5 questions
Total Time
About 60 minutes
Share with your friends: |
