Maintain hospitality industry knowledge
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develop-and-update-tg, SITHIND001B R1
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| Element 1: Seek information on the hospitality industry © ASEAN 2012 Trainee Manual Maintain hospitality industry knowledge 23 Housekeeping Housekeeping (also referred to as Rooms Division) tasks include Servicing the accommodation rooms, hallways, offices, public areas, toilets and whatever else is deemed appropriate – including cleaning guestrooms and other areas, and replenishing in-room guest and other supplies as required Managing the laundry requirements and dry-cleaning for guests – taking, processing and returning laundry and dry cleaning items for guests and processing house items (sheets, pillowcases, towels, uniforms) Performing linen room functions – repairing house and guest items Monitoring and maintaining room accessories and facilities – ensuring they are all working as expected and have not been damaged or stolen Portering duties – moving garbage and dirty linen taking items to and from rooms as required. Sales and Marketing Sales and Marketing tasks include Undertaking advertising in media options used by the venue – creating, placing and tracking the effectiveness of advertising Creating brochures and pamphlets – encouraging people to visit and buy Providing face-to-face canvassing of prospects – aiming at converting prospects to purchasers Creating and running sales promotion activities – generating interest in and sales for the venue Organising events and sponsorships – maintaining a suitable profile for the venue within the marketplace/community Taking reservations – capturing bookings for the venue (usually from organisations that make bulk bookings such as travel agencies, especially wholesale travel agents. Accounts and Finance Accounts and Finance tasks include Monitoring revenue and expenditure – of individual departments and the venue as a whole Paying all invoices from suppliers – on time, ensuring all appropriate discounts, deposits, credits and refunds have been taken into account Administering payroll for all employees – to ensure they are paid correctly, on time Preparing taxation and other administration reports – to meet legislated requirements and internal protocols Budget forecasting – to predict expected sales/revenue and expenses Specialist accounting-specific qualifications maybe required to work in this department. Download 2.68 Mb. Share with your friends:
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