Element 1: Seek information
on the hospitality industry © ASEAN 2012 Trainee Manual Maintain hospitality industry knowledge
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Leisure Activities related to the Leisure department can include Developing recreation and leisure activities
– to
meet identified customer need, and/or to attract customers Coordinating sporting activities
– at resorts and clubs Conducting fitness training
– for in-house guests Providing
health and therapy services – such as spa, beauty and welfare services Coordinating games and other fun activities for children and adults
– at resorts and on cruise ships Specialist qualifications maybe required to perform some roles in this area.
Maintenance Maintenance tasks
may include Managing plumbing, electrical and carpentry needs
– including undertaking repairs to faulty items and the delivery of preventative maintenance Maintaining upkeep of the venue
–
by painting, decorating and refurbishment Maintaining gardens and outside areas
– lawn mowing, watering, weeding, new plantings Providing general
maintenance around the venue – including preventative maintenance and responding to maintenance requests Specialist certification maybe required to perform some roles in this area.
Security Security tasks include:
Guarding and transporting money
– within the venue (for example, from bars to the office) and externally (from the venue to the bank) Providing security for guests
– as a general service and in response to specific needs
Handling troublesome guests – such as asking them to modify their behaviour/language, and/or asking them to leave the premises Securing buildings and grounds
– by undertaking regular patrols of the premises Specialist licensing maybe required to perform some duties in this area.
Element 1: Seek information on the hospitality industry
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