Maintain hospitality industry knowledge

Element 1: Seek information on the hospitality industry

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© ASEAN 2012 Trainee Manual Maintain hospitality industry knowledge
Human Resources
HR Tasks include Identifying future staff requirements
– for all venue areas and departments (back-of- house and front-of-house) Recruiting staff
– internally and through external sources to fill identified need Selecting staff
– including activities relating to interviewing, shortlisting and reference checking Providing induction and orientation for new staff
– to welcome them and introduce them to their new workplace Training of staff
– to enable achievement of venue standards and meet any legally imposed compliance requirements Maintaining all staff records
– to assist with promotion, payment, discipline and training Staff counselling
– to assist staff attain workplace goals and standards Career planning
– for individual staff to facilitate their growth in the business including promotion and cross- and multi-skilling Fulfilling employment requirements
– keeping up-to-date with legal employment and associated IR obligations.
Gaming
Gaming tasks are usually strictly governed bylaw (often requiring specialist certification/licences for all staff) and relate to:
Providing nominated services to gaming machines
– such as clearing coin and other jams, refilling hoppers, paying out winnings Monitoring patron behaviour
– and being alert to suspicious persons and illegal activities Dealing
– and/or supervising at table games Supervising pits
– to prevent fraud and cheating Cashiering duties
– making payouts to customers and exchange money for patrons.
Entertainment
Tasks may include Selling tickets for cabarets/concerts Promoting upcoming bands, events and acts Organising functions and activities Auditioning and hiring bands and/or entertainment Managing discos/nightclubs.

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