Maintain hospitality industry knowledge
Industry working conditions
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develop-and-update-tg, SITHIND001B R1
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- Element 1: Seek information on the hospitality industry
| Industry working conditions Industry working conditions will vary depending on the venue where you work. It is misleading, for example, to say the working conditions in all hotels are the same, or the working conditions in all restaurants or theme parks are the same. Factors impacting on individual working conditions include Size of the premises/venue Number of staff employed Experience of the other staff working at the venue Age, amount and condition of the equipment being used, and the premises Type and range of products, services and facilities provided Nature and number of customers/guests Employer and visitor expectations – including venue policies and procedures Whether the workplace is inside or outside Whether work is undertaken during the day or at night. In general, however, it is possible to say industry working conditions are commonly characterised by High levels of interactions with other people – it is often said hospitality is a people business many of these people (customers, visitors, tourists) can be difficult to deal with, being tired, in a foreign country, affected by alcohol, or impatient Long periods on your feet – standing, walking, working this can make workers very tired Working under pressure – the hospitality industry is very time-focused and there is nearly always a need to get things done on time/by a certain time. You need to work quickly in areas such as taking guest orders, serving food and drink, checking guests in and checking them out, meeting requests, cleaning rooms, conducting tours and working on functions Working when your friends are not at work – the hospitality industry will require you to work at nights, on weekends and on public holidays when friends and family may have time off and want you to spend time with them. Element 1: Seek information on the hospitality industry 32 © ASEAN 2012 Trainee Manual Maintain hospitality industry knowledge Superannuation Superannuation is money deposited by an employer on behalf of their employees to a fund as a form of compulsory savings towards employee retirement. The amount of money each employer is required to contribute is determined bylaw but the employer can elect, if they choose, to pay in more than the prescribed minimum. Employees are also entitled/encouraged to contribute. When the employee retires, they can access the money that has been paid into this fund on their behalf. Download 2.68 Mb. Share with your friends:
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