Basic information to know

Element 1: Seek information on the hospitality industry

44
© ASEAN 2012 Trainee Manual Maintain hospitality industry knowledge
Manufacturing
In relation to being able to provide useful and interesting information to visitors about your local manufacturing industry you need to be able to Identify the manufacturing sectors
– that is, the products manufactured locally Identify names of local manufacturers Describe the general production process for each manufacturing sector
– you do not need a detailed knowledge but a comprehensive overview of the process involved is important to be able to give visitors an idea of what is involved. You should aim to, at least, be able to describe
 Raw products used and where these come from
 Stages in the production process
– and what each stage contributes to the finished products
 Equipment used to produce the items Define relevant industry, production and product terms, and words Describe the products produced according to their individual characteristics Identify the volume of products/items produced Identify the export destinations for products Describe the benefit to the local community of manufacturing
– in monetary terms and jobs.
Government facilities
In this context, government facilities refers to buildings/facilities such as Prisons Parliament buildings Law courts Libraries Defence facilities Embassies Schools Hospitals. Where there are identified local government facilities you should identify information to pass onto visitors such as What each facility does
– the reason it is there, the major tasks it performs Number of people employed How it integrates with other government bodies and facilities

Element 1: Seek information on the hospitality industry

© ASEAN 2012 Trainee Manual Maintain hospitality industry knowledge
45 Times for public tours and access/use
– if applicable History of the building/facility
– when built, dates and reasons for rebuilds, refurbishments and upgrades. Attention must always be paid to security arrangements – such as passing on areas where visitors/members of the public are not allowed, access protocols, general prohibitions (such as a general ban on the taking of photographs at or near defence facilities.
Infrastructure
In this context infrastructure refers to facilities and public works relating to Power generation
– through any means including coal-fired plants, hydro, wind, solar, bio-energy Transportation
– including works supporting new/upgraded roads/highways, railway, and terminals to support same including airports. For infrastructure in your local area it is useful to be able to inform visitors about Start and expected finish dates Amount of money being spent Purpose of the work
– benefits it will bring to the locals, industry, the country and/or other (adjacent) countries Funding body/bodies
– indicating, for example, contributions by other countries Unique points/detail of the work
– for example (depending on the nature of the infrastructure
 Length of road being made or track being laid
 Number of train stations
 Amount of power able to be generated
 Techniques used specific to local, geographic area
 Environmental issues being taken into account
 Size and dimensions
– such as largest in the world, or „second-largest hydroelectric plant.

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