Maintain hospitality industry knowledge
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develop-and-update-tg, SITHIND001B R1
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| Confidentiality Confidentiality is related to Privacy. In general terms you are under an obligation to keep customer information private/confidential. However, you are also under an obligation to keep information about the business (your workplace) confidential – that is, if you become aware of information about the business you are expected to keep this information to yourself and not disclose it to anyone (including family, friends and even other staff members. The matters about which you are expected to maintain confidentiality include Details about in-house security – including alarm codes, security procedures, combinations of safes, routes taken by security patrols and timing of patrols Details about trade – including amount of revenue the venue (or a department) generates, the volume of liquor sold, the number of meals sold, occupancy rates, and staffing levels Element 2: Source and apply information on legal and ethical issues for the hospitality industry © ASEAN 2012 Trainee Manual Maintain hospitality industry knowledge 57 Details of purchases made by the organisation – including volumes bought, amount of money the business spends, commercial arrangements the business has been able to negotiate with suppliers, method of payment used, and timing of payments Occurrences within the premises – which might include fights, incidents where authorities have been involved (such as attendance by police, ambulance, doctors, OHS officials, problems where customers/guests have been involved, staff dismissals, and emergency situations including holdups. Commission procedures Not all premises will be involved with commissions but where they are, certain ethical issues apply. Issues include All commissions should be paid promptly to businesses that direct business/bookings to your premises Commissions should be fully and honestly disclosed where requested or required Only the approved commissions should be levied Appropriate documentation should support both the receipt and payment of commissions. Download 2.68 Mb. Share with your friends:
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