Maintain hospitality industry knowledge

© ASEAN 2012 Trainee Manual Maintain hospitality industry knowledge 51 Summary

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TM Maintan hosp ind knowledge 310812
develop-and-update-tg, SITHIND001B R1

52 © ASEAN 2012 Trainee Manual Maintain hospitality industry knowledge

© ASEAN 2012 Trainee Manual Maintain hospitality industry knowledge
51
Summary
Seek information on the hospitality industry
When seeking information on the hospitality industry Understand and appreciate the need to develop local and product knowledge Identify and access multiple sources of information
– not just one source Read paper-based materials, visit venues and sites, use the internet and visit the local Visitor Information Centre Register to receive free newsletters, alerts, updates and E-mags Join local bodies, attend their meetings and participate in their activities Be proactive
– seek out information as opposed to believing it will come to you Identify the difference between business types and sectors for your industry Be aware of the departments/sections of industry businesses/venues and their responsibilities/roles Chart a career within the industry and identify the steps required to achieve the positions desired Understand the support services and industries and the role they play in integrating service delivery to customers/visitors Wherever possible have a firsthand look at all support and allied business
– so you can talk about them from personal experience be a tourist in your own town Learn about and understand the requirements of your job and your employment
– identify the expectations other have about your position Develop and demonstrate a strong work ethic Create extensive, accurate and comprehensive product and local knowledge Maintain and update local and product knowledge continually Never exceed your delegated scope of authority Apply local and product knowledge for the benefit of customers, the venue and your local area and country.

Element 1: Seek information on the hospitality industry

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© ASEAN 2012 Trainee Manual Maintain hospitality industry knowledge

Element 2: Source and apply information on legal and ethical issues for the hospitality industry

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