Maintain hospitality industry knowledge
Legal issues of common concern to the industry
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develop-and-update-tg, SITHIND001B R1
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- Duty of care
- Equal employment opportunity and anti-discrimination
| Legal issues of common concern to the industry Consumer protection issues These address the responsibility imposed on businesses to protect the interests of the consumer from unconscionable activities and illegal action. For example It is a standard requirement all advertising (verbal, printed or in the media) be truthful, not misleading and fully discloses any negatives that can be expected to reasonable influence a buying decision a customer might make Goods and services provided must befit for the purpose they are intended The customer is entitled to a refund (or other protection) if the items provided fail or are substandard in anyway. Duty of care This requirement reinforces the responsibility all employers and businesses have to provide a safe venue/workplace and to take appropriate care and action to make sure staff, customers and members of the public are not injured while at the venue (and, in some cases, after the patron has left the venue. Where a business (or staff member) breaks the law they maybe penalised (by fine or imprisonment) under the criminal law. Under duty of care obligations all venues and staff must take action to avoid foreseeable harm/injury occurring to customers. In addition, the action/inaction that gave rise to the offence may also form the basis of a civil action for, for example, negligence. Equal employment opportunity and anti-discrimination Equal Opportunity and anti-discrimination legislation is a significant consideration in many venues. Element 2: Source and apply information on legal and ethical issues for the hospitality industry © ASEAN 2012 Trainee Manual Maintain hospitality industry knowledge 55 The intention of this legislation is to ensure people are not victimised – or discriminated against – because of (amongst other things) their age, gender, race, disability, or sexual preference in the areas of employment, the provision of goods and services and/or membership of a club. In practice, under this legislation (where it exists, this means A hotel/venue cannot refuse accommodation, meals or drinks to a person on the basis of their age, gender, race, disability, or sexual preference A club cannot refuse to allow a person to become a member based on their age, gender, race, disability, or sexual preference An organisation cannot refuse to give a job to someone based on their age, gender, race, disability, or sexual preference. Download 2.68 Mb. Share with your friends:
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