Maintain hospitality industry knowledge

Element 1: Seek information on the hospitality industry

© ASEAN 2012 Trainee Manual Maintain hospitality industry knowledge
49
Note
Where there are local/national requirement relating to the purchase and removal of items from the country, visitors must be made aware of these. Issues of this nature may relate to Levying of a tax for taking items out of the country Prohibition on taking certain items out of the country Reimbursement to tourists of monies paid for goods and service/value added tax or similar Collection of goods after payment has been made Proof of purchase and documentation stating value of items purchased and date of purchase.

Element 1: Seek information on the hospitality industry

50
© ASEAN 2012 Trainee Manual Maintain hospitality industry knowledge
Work Projects
It is a requirement of this Unit you complete Work Projects as advised by your Trainer. You must submit documentation, suitable evidence or other relevant proof of completion of the project to your Trainer by the agreed date.
1.1 Search the Internet and find five websites that will be of use to you personally as a source of industry information relevant to your current workplace and role. Submit A list of the websites and their addresses A screen dump of two to three pages from each website proving each site is useful/relevant.
1.2. Search the World Wide Web and locate a website relating in someway to the industry sector in which you work and which offers a free newsletter or similar. The website maybe one identified for your response to Work Project 1.1. It maybe his maybe a government site or a site operated by a business. Provide evidence to your trainer you have registered to received this newsletter,
E-mag, alerts, updates or similar.
1.3. Provide a written example of how you have, or could, use knowledge on the hotel and/or travel industries to enhance the quality of your workplace performance to benefit customers/guests (including tourists and/or visitors
– individually or in groups, the venue where you work and/or the local community/economy. As an alternative to providing a written submission you may negotiate with your trainer to provide an alternative submission (such as video or photographic evidence of an actual or simulated situation) to meet the requirements of this Work Project.
1.4. Identify one industry (or business) that is important to visitors to the area and for this industry/business, submit a report providing evidence you Have visited this industry/business and viewed its products, facilities Have spoken to staff and/or management at this industry/business Gathered information suitable for provision to visitors addressing
 Name, address and contact details
 Comprehensive list of products and/or services provided
 Prices
 Opening times
 Route from your workplace to the business/industry
 Public transport options forgetting to and from the industry/business
 Legal issues relating to international visitors taking purchased items out of the country.

Element 1: Seek information on the hospitality industry

Download 2.68 Mb.

Share with your friends: