Maintain hospitality industry knowledge
Employee responsibilities
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develop-and-update-tg, SITHIND001B R1
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- Element 2: Source and apply information on legal and ethical issues for the hospitality industry
| Employee responsibilities Employee responsibilities extend to, though are not restricted to Undertaking duties as they apply to their employment category – and not being expected to perform tasks in other areas Not acting in a discriminatory manner – towards their employer, colleagues or customers Adhering to the regulations set out in OHS legislation – which should be displayed in the workplace so staff are aware of their obligations Representing the best interests of the business – in their everyday working practice and in everything they say about the business Working to the best of their ability – ensuring their practice is the best they can do staff are obliged to do their best in all the work they do Keeping commercial information in confidence Being responsible and accountable for all money received on behalf of the business – all money received must be passed onto the venue/employer Obeying all lawful instructions from management – even if these instructions extend outside their traditional workplace role staff are not obliged to follow any direction from management that requires them to break the law Complying with workplace policies and procedures – including all applicable legislated requirements and all relevant Codes of Practice. Element 2: Source and apply information on legal and ethical issues for the hospitality industry 64 © ASEAN 2012 Trainee Manual Maintain hospitality industry knowledge Complying with ethical practices Work ethic All employers will expect you to display an acceptable work ethic – this means you must Arrive for work on time – in practice this means arriving 10 – 15 minutes early Be dressed and ready for work when you arrive – as opposed to arriving on time and then having to get ready Be diligent in all the work you do – you must give work the attention it deserves and work to the best of your ability Never use workplace resources for your own use or benefit – this includes making telephone calls, food, drinks and any guest products supplied to rooms Only take scheduled breaks – and return to work on time, when the roster states you are required back at work Never leave work until required jobs are completed – or until told to do so by the employer Use your initiative and commonsense to determine work to be done and the sequence in which it must be done – there is always a need to actively consider what to do rather than simply doing it. Download 2.68 Mb. Share with your friends:
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