Manning school of business poms 6030 061service management credits



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POMS 6030 061 Fall 2019-online
(2) Final exam (40%)
Problems in the final exam will test understanding as opposed to simple recognition or memory. To perform well students will need to have kept up with the required reading materials for week 7, 8, 9 and 10 and thought deeply about the material. In the
textbook, at the end of chapter, there are Solved Problems and Exercises parts. I also
provide the solution manual files of the Exercises. They are the best resources to


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prepare the final exam. The final exam is where your understanding of the materials in this course will be sampled. It will be a combination of conceptual and technical questions. They will be problem solving type, with room to show your work on computationally based questions.

(3) Final Project (50%)
There is ONE final projects/case study which you will be expected to analyze and write by individually. You are expected to submit a case study report/PPT in the end. It accounts for 50% of your Final Grade.
(4). There is NO extra credit work available for the course. There is NO makeup
unless the circumstances are unforgiving (For example serious illness, jury duty,

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