Manning school of business poms 6030 061service management credits

death in family, etc)

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7 Weekly Course Dates for Fall 19 and List of Assignment
W
k
SP (Monday – Sunday) Chapters Assignments
1 Sept. st - 6
th
Operations Analytics and
Benchmarking Read welcome letter, words of commonsense, syllabus, and lecture note
2. Introduce yourself on the Icebreaker Introductions forum using Create Thread
3. Homework 1 is required to finish but no need submit
2 Sept. 7
th
– 13
th
Balanced Benchmarking Read through online course materials
2. Homework 2 is required to finish but no need submit
3 Sept. 14
th
- 20
th
Data Envelopment Analysis Read through online course materials
2. Homework 3 is required to finish but no need submit
4
Sept.21
st
-27
th
Performance Improvement Read through online course materials.
2 Start working on the final projet
5 Sept. 28
th
- Oct, 4
th
Cases Read through the online course materials
2. Continues working on the final project
6 Oct. 5
th
– 11
th
Final project
1 Finish and submit your final project report and PPT
7 Oct. 12
th
- 18
th
The Service Economy and Strategy Read through Chapter 1 and 2 and online course materials
2. Discussion board posting
8 Oct. st – 25
th
Service Quality Read through Chapter 6 and online course materials
2. Discussion board posting
3. End of Chapter exercises is strongly recommended to work on, some solutions

8 are provided in this chapter note
9 Oct. 26
th
----Nov. st Managing Capacity &. Demand Read through Chapter 11 and online course materials
2. Discussion board posting
3. End of Chapter exercises is strongly recommended to work on, solution manual is provided in this week’s fold
10 Nov.2
nd
-. 8
th
Managing Waiting Line
FINAL EXAM
1.Read through Chapter 12 and online course materials
2. Discussion board posting
3. End of Chapter exercises is strongly recommended to work on, solution manual is provided in this week’s fold
4. Final exam is due this week