Monitoring eAccessibility in Europe: 2011 Annual Report

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Digital home
Telecare

Home environment

Search procedure for collecting the information related to home appliances, domotic networks, telecare services and telecare devices

Step 1: Identify:

the three leading home appliances manufacturers
the three leading domotic networks installers
the two leading telecare services providers
the two leading telecare devices manufacturers

that operate country-wide and justify your choice with the criterion followed for their identification (e.g. any statement through Web search that indicates that the selected manufactures/installers/providers are leaders in the national market).
Step 2: Visit the Websites of these leading manufactures/installers/providers where they offer information about their accessible products/services through the browser of these Websites, the Web map or simply browsing in order to identify specific contents about accessibility and users with specific needs.

Step 3: Look for the specific information required in each question.

Step 4: If you are unable to immediately identify the information required in the question, use the search function to check the entire Web site. Search for terms that may be helpful depending on the information required (accessibility, accessible products, disability, older people, customers with special need, and so on).

Step 5: If this does not lead to any positive results, please identify a contact telephone number of the manufactures/installers/providers and ask for the specific information required in the corresponding question.

Step 6: In addition, some disability organisations may have the required information available or may be able to point you to relevant information sources.

Step 7: If none of the previous steps leads to any positive results or you have any question, you can send an email to the mailing list (technology.experts@technosite.es).

Digital home

Digital homes – also known as smart homes - provide a network in which computers, home appliances and/or consumer electronics are interconnected for environmental control and automation. One of their main aims is to improve the quality of life by making the home environment a more comfortable place to live.

There is no single set of products than can be considered as a digital home, and the digital homes market includes a chain of suppliers, service providers, installers, and builders. In this study you should consider only a part of the digital home product catalogue: home appliances and the domotic networks used to interconnect all elements.

	1^st home appliance manufacturer	2^nd home appliance manufacturer	3^rd home appliance manufacturer
(Write the names of the three leading home appliance manufacturers)
(Write the URLs of the three leading home appliance manufacturers)
Source of information that justifies they are the leading home appliance manufacturers in your country (detail the date of access)

Question 25: Do the leading home appliances manufacturers provide accessibility information on their Websites to customers with specific needs in your (main) national language?

Please write the appropriate number of answer in each cell:

Yes, information provided on its website in your national language.
Yes, information provided on its website but in other language (not available in your national language).
No, information not provided on its website but provided through other channels. (Specify channels)
No, information not provided on its website nor through other channels.

	1^st home appliance manufacturer	2^nd home appliance manufacturer	3^rd home appliance manufacturer
Information on built-in accessibility features of own products/services provided?
Information on accessibility specific needs and/or accessible products/services addressed to groups of customers with specific disabilities?

Source of information
Date of access
Any comments

	1^st domotic network installer	2^nd domotic network installer	3^rd domotic network installer
(Write the names of the three leading domotic network installers)
(Write the URLs of the three leading domotic network installers)
Source of information that justifies they are the leading domotic network installers in your country (detail the date of access)

Question 26: Do the leading domotic network installers provide accessibility information on their Websites to customers with specific needs in your (main) national language?

Please write the appropriate number of answer in each cell:

Yes, information provided on its website in your national language.
Yes, information provided on its website but in other language (not available in your national language).
No, information not provided on its website but provided through other channels. (Specify channels)
No, information not provided on its website nor through other channels.

	1^st domotic network installer	2^nd domotic network installer	3^rd domotic network installer
Information on built-in accessibility features of own products/services provided?
Information on accessibility specific needs and/or accessible products/services addressed to groups of customers with specific disabilities?

Source of information
Date of access
Any comments

Telecare

Telecare services allow users, via remote care services, to be more independent, assuring them that they will be attended without needing to leave their familiar environment - the home, for instance – while at the same time relieving their carers of some of the burden involved in care. Due to this, public administrations are implementing measures aimed at care for dependent people, such as those based on telecare services. However, currently there is a lack of accessibility of these telecare services, which is why it is important to include them in this study.

There are various different telecare services, with the most widespread being the emergency alarm service. The analysis of accessibility in this area will focus on these first generation telecare services and will take into account both the main telecare device manufacturers and national telecare service providers.

	1^st telecare services provider	2^nd telecare services provider
(Write the names of the two leading telecare service providers)
(Write the URLs of the two leading telecare service providers)
Source of information that justifies they are the leading telecare service providers in your country (detail the date of access)

Question 27: Do the leading telecare services providers provide accessibility information on their Websites to customers with specific needs in your (main) national language?

Please write the appropriate number of answer in each cell:

Yes, information provided on its website in your national language.
Yes, information provided on its website but in other language (not available in your national language).
No, information not provided on its website but provided through other channels. (Specify channels)
No, information not provided on its website nor through other channels.

	1^st telecare services provider	2^nd telecare services provider
Information on built-in accessibility features of own products/services provided?
Information on accessibility specific needs and/or accessible products/services addressed to groups of customers with specific disabilities?

Question 28A: Do the leading telecare services providers offer the availability of communication alternatives to customers with specific needs on their Websites?

(Please mark with X the suitable options for each telecare services provider)

	1^st telecare services provider	2^nd telecare services provider
The telecare services provider does not offer any communication alternative.
The telecare services provider offers text communication service which can also include relay service.
The telecare services provider offers video communication service which can also include relay service.

Question 28B: Apart from the two leading telecare services providers, is there any other provider which offers the availability of communication alternatives to customers with specific needs on their Websites?

(Please write “Yes” or “No” in the cell)


Any other telecare services provider which offers communication alternatives on its web site?

Source of information
Date of access
Any comments

	1^st telecare devices manufacturer	2^nd telecare devices manufacturer
(Write the names of the two leading telecare devices manufacturers)
(Write the URLs of the two leading telecare devices manufacturers)
Source of information that justifies they are the leading telecare devices manufacturers in your country (detail the date of access)

Question 29: Do the leading telecare devices manufacturers provide accessibility information to customers with specific needs in your (main) national language on their Websites?

Please write the appropriate number of answer in each cell:

Yes, information provided on its website in your national language.
Yes, information provided on its website but in other language (not available in your national language).
No, information not provided on its website but provided through other channels. (Specify channels)
No, information not provided on its website nor through other channels.

	1^st telecare devices manufacturer	2^nd telecare devices manufacturer
Information on built-in accessibility features of own products/services provided?
Information on accessibility specific needs and/or accessible products/services addressed to groups of customers with specific disabilities?

Source of information
Date of access
Any comments

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