O draft [NO.]: [Date] Marked to show changes from draft [No.]: [Date] ur Customer Terms Page of


If we provide you with an EMB+ Capable Device or eligible Smart Device, we may charge you a fee set out in your application form or separate agreement with us for your EMB+ Capable Device and eligible



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If we provide you with an EMB+ Capable Device or eligible Smart Device, we may charge you a fee set out in your application form or separate agreement with us for your EMB+ Capable Device and eligible Smart Device.


Transfer of ownership and risk for EMB+ Capable Devices and eligible Smart Devices we provide to you

    1. On the date that we deliver the EMB+ Capable Device/eligible Smart Device to you:

      1. we transfer ownership of the EMB+ Capable Device/eligible Smart Device to you; and

      2. you are responsible and liable for the EMB+ Capable/eligible Smart Device Device.


Coverage and handover between networks

    1. For the latest coverage information for the Telstra Next G mobile broadband network please visit www.telstra.com/mobilebbcoverage. For access to the internet in all countries on the iPass Global Roaming Footprint please visit http://www.ipass.com. For a list of iPass WiFi networks that can be used, please visit http://hotspot-finder.ipass.com/ or call Customer Service on 125 111 (call charges apply).

    2. Although we will use reasonable care and skill in providing the Enterprise Mobile Broadband Plus service on an EMB+ Capable Device and eligible Smart Device, because the 4G/Next G/3G/GPRS networks are radio networks and due to their nature these networks and devices may experience drop-outs from time to time. A Capable Device will access data over Telstra’s Next G, 3G and GPRS networks (and in the case of a Telstra mobile broadband 4G device, over 4G). You may use a GPRS only device with a Data Plan. However, a Capable Device is required to access the Next G network and a Telstra mobile broadband 4G device is required to access 4G.

    3. An EMB+ Capable Device and eligible Smart Device may hand-over from the Next G network to the 3G or GPRS networks or from 4G to 3G and maintain your connection during data transfers where 3G is available and suitable radio conditions exist.


Usage of the Telstra Next G mobile broadband network and devices

    1. An EMB+ Capable Device and an eligible Smart Device will access data over Telstra’s Next G, 3G and GPRS networks (and in the case of a Telstra mobile broadband 4G device, over 4G). For optimum performance on our Next G, 4G, 3G and GPRS networks, you must use an EMB+ Capable Device or eligible Smart Device (and use them in accordance with any user guides issued by the manufacturer of that device). A Telstra mobile broadband 4G device is required to access 4G.

    2. You must use your EMB+ Capable Device, eligible Smart Device, Enterprise Mobile Broadband Plus service, your other Telstra services and Telstra’s networks in accordance with any minimum hardware and software requirements that we may specify from time to time.

    3. You must not use your Enterprise Mobile Broadband Plus service:

      1. to connect to the Internet via another internet service provider and unless we advise you otherwise;

      2. in connection with any machine-to-machine applications or to establish any point to point data connections with another modem; or


Note: A machine-to-machine application refers to any automated telemetry, telematics or telemetrics application or service which links two or more systems or devices with a mobile data connection.

      1. with any wireless gateway router.

    1. Telstra mobile broadband 4G devices are not compatible with sending or receiving SMS messages, unless we advise you otherwise.

    2. You will not be able to use our 2G networks or 2G networks overseas with a Telstra mobile broadband 4G device, unless we advise you otherwise.

    3. When you connect a Telstra mobile broadband 4G device, a network data session will immediately commence. When you disconnect a Telstra mobile broadband 4G device, the network data session may continue to download a small amount of data (“Spurious Traffic”) and charges may apply. To ensure you are not charged for Spurious Traffic, you must physically remove the Telstra mobile broadband 4G device from your equipment after use.


Use of your Enterprise Mobile Broadband Plus service

    1. Your end users who are permitted access to Enterprise Mobile Broadband Plus service include your employees, officers and independent contractors who you have provided agented access to the Enterprise Mobile Broadband Plus service (“End Users”).

    2. You are responsible for the use of your Enterprise Mobile Broadband Plus service by your End Users.

    3. You must purchase an Enterprise Mobile Broadband Plus service for each of your End Users.

    4. Although we will use our reasonable care and skill in providing you the Enterprise Mobile Broadband Plus Service, due to the nature of telecommunication networks, we do not guarantee that the Enterprise Mobile Broadband Plus service will provide you with a continuous connection. We may, from time to time:

      1. apply a limit on your continuous access time to the Enterprise Mobile Broadband Plus service (called a "session limit");

      2. disconnect your session if no data is transferred for a continuous period (called "idle timeouts"); and

      3. reduce data speed based on continuous access time or the amount of data transmitted.

    5. We will provide information about the limitations in the above clause to you on request.


International Roaming

    1. Only 3G International Roaming services are currently available with a Telstra mobile broadband 4G device.

    2. Fees and charges in connection with any use of an EMB+ Capable Device or eligible Smart Device while roaming overseas outside the iPass Global Roaming Footprint, are NOT covered by the monthly service fee for a EMB Plus Plan. It is important that you monitor at all times which network you are on when roaming overseas as your EMB+ Capable Device and eligible Smart Device may switch between networks. If you do not wish to incur such fees and charges while roaming overseas you must turn off overseas roaming on your EMB+ Capable Device or eligible Smart Device before heading overseas.



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