Oa-oit service Catalog Office of Administration – Office for Information Technology Version 7 – September, 2017



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Alerting and Notifications


Service Description


Delivers Alerting and Notifications solutions that meet most customer requirements. Alerts can be delivered to several devices, including email, cell phone (text), pager, and home phone.
What is Included


  • Assist with the agency development of requirements.

  • Assist with the agency on-boarding.

Service Levels


Agreed upon deadline between business owner and development team.
Additional Information
None

Software as a Service

Application Development& Support


Service Description
Delivers business application solutions that meet specific customer requirements.

Note: This service is only available to the consolidated agencies.


What is Included


  • Perform the standard tasks of System Development Life Cycle (SDLC).

  • Work with business analyst, project and/or end user to gather requirements.

  • Work with Project Manager to develop a project plan and determining development methodology (Waterfall, Agile/Scrum or Hybrid).

  • Design & build applications that comply with commonwealth standards.

  • Design & build applications that address the needs of the customer.

  • Perform system coding.

  • Integrate application with existing systems.

  • Provide data conversion options.

  • Ensure adequate application security measures are followed.

  • Provide unit testing and quality assurance prior to releasing application for end user acceptance testing.

  • Provide documentation and user training options.

  • Coordinate production implementation with hosting provider.

  • Provide ongoing maintenance and support.

Service Levels


Agreed upon deadline between business owner and development team.

Additional Information


Development Environment:

  • .Net (C# VB)

  • SharePoint 2013

  • CRM (Dynamics) 2013

  • Visual Studio (2008, 2010)

  • Team Foundation Server (TFS 2012)

Software as a Service
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