VIII.1 More effective communication to a broad public about intellectual property and WIPO’s role
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Level of public interest generated in selected major WIPO events/achievements
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Program 19
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% of stakeholders with positive recognition of WIPO’s mission, activities and organizational image
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Program 19
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Program 20
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% increase in views of WIPO press, video and photographic content
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Program 19
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|
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% increase in global participation in World IP Day via Facebook page (total reach of campaign)
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Program 19
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% increase in views of online publications
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Program 19
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% of users satisfied with the WIPO website
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Program 19
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Increased WIPO influence and engagement on social media
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Program 19
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Increased traffic to the website of WIPO External Offices
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Program 20
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VIII.2 Improved service orientation and responsiveness to inquiries
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% of users satisfied with Library services
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Program 19
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Customer/stakeholder satisfaction rate
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Program 19
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Program 20
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Service Standards targets as defined on WIPO website
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Program 19
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Processing time of information inquiries
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Program 20
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VIII.3 Effective engagement with Member States
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% of Committee Meetings for which pre-Committee information meetings for Member States are held
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Program 21
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% of letters to the DG from Member States are responded to within 2 weeks
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Program 21
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% of adherence and other WIPO Treaty-related actions by Member States processed in a timely manner
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Program 21
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Member States satisfaction levels with the preparation and functioning of the Assemblies
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Program 21
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Timeliness of publication of Assemblies documents
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Program 21
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VIII.4 Open, transparent and responsive interaction with non-governmental stakeholders
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Increased, effective engagement of non-governmental stakeholders at WIPO events and vice-versa
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Program 20
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VIII.5 WIPO effectively interacts and partners with UN and other IGO processes and negotiations
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Use of WIPO's contribution in reports, resolutions and documents from targeted processes
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Program 20
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% of responses to external requests for contributions from the UN, IGOs etc. submitted on time
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Program 20
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No. of IP Programs implemented jointly with other UN bodies and other IGOs
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Program 20
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New joint initiatives with other UN agencies
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Program 21
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HLCM and Subsidiary Networks Closed Recommendations
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Program 24
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% of locally sourced goods and services compared to total amount procured for development activity
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Program 24
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% of spend subject to UN leverage (either common tender or piggy backing)
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Program 24
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