Our Customer Terms


The following factors may impact how we charge you for SMS



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The following factors may impact how we charge you for SMS:

  1. Your device may have inherent limitations that impact on the above charges such as treating standard characters as non-standard characters;

  2. Standard characters include those in the English character set such as letters (e.g. a-z), numbers (i.e. 0-9), common English punctuation (e.g. full stop, comma, ?, !) and symbols (e.g. $, &).

  3. Non-standard characters include non-English characters such as ć, â and ë;

  4. Special characters (i.e. ^ { } \ [ ~ ] | €) count as two standard characters.

  5. We charge you for each SMS sent from your device to another mobile service or fixed service. By the way of example, if you send the same SMS to 10 different mobile service numbers, we will charge you for sending 10 SMS.

  • We will take responsible steps to deliver SMS messages. However, in some circumstances the message may be undeliverable for reasons which include: technological difficulties; the receiving device is not working properly, is switched off, is out of range or the message storage space on the device is full; the destination number is invalid or barred to SMS; the person is overseas and the overseas phone company has blocked SMS from us. In such cases Telstra will be unable to deliver the message. However, you must still pay for each SMS sent from your device, even if that SMS is not delivered or received

  • Any reference to an SMS or short text message in the Telstra Mobile section of Our Customer Terms is a reference to an SMS that is charged in accordance with this section.

  • There may be different terms and charges for particular offers and services that use SMS. Such terms and charges are specified in the relevant section of Our Customer Terms. If different terms and charges are not specified, the standard terms and charges specified in this section apply.

    SMS sent to international numbers: Corporate & Government Plans

      1. Unless your corporate or government plan provides otherwise in Part B of the Telstra Mobile section of Our Customer Terms the fee per SMS sent to international numbers if you are on

    a Corporate Net Rate Plan, Corporate Rate Plan, Telstra Corporate Net Rate Lite Plan, Telstra Government Plan or Telstra Government Plus Plan is set out below:


    Standard fees for SMS

    GST excl

    GST incl

    Fee per SMS sent to international numbers

    31.82c

    35¢

    The terms and conditions for SMS are set out in this clause

    Not suitable for emergencies

      1. SMS is not suitable for telling or warning people about serious risks or asking emergency service organisations to come to someone’s aid.


    Delivery of SMS

      1. We will try to deliver an SMS for up to 7 days. If it cannot be delivered after 7 days, the SMS will be deleted from the Telstra SMS network.





    1. SMS Delivery Reports


    What are SMS Delivery Reports?

      1. You may choose to receive SMS Delivery Reports on your device by setting your compatible device to request delivery reports.

      2. When you send an SMS to an Australian mobile (or other compatible) service with this request turned on in your device menu, an SMS Delivery Report (where available) will be sent to your device. The delivery report will be:

        1. a "successful delivery" report:

          1. when your SMS has been successfully delivered to the recipient's handset or other compatible service – where you have sent an SMS to a Telstra mobile service or one of certain other Australian mobile or other compatible services in Australia; or

          2. in all other cases, when your SMS has been successfully delivered to the recipient's network; or

        2. a "failed delivery" report – if after trying unsuccessfully for up to 7 days, your SMS has not been delivered.

      3. You may choose not to receive SMS Delivery Reports at any time before you send an SMS, by setting your device to request no SMS Delivery Reports.


    Availability

      1. SMS Delivery Reports are available for all customers with a Telstra Mobile or Pre-Paid Wireless Broadband service.


    Charges

      1. We charge you the following for each SMS Delivery Report sent to your device. Charges apply whether the SMS Delivery Report advises that your SMS delivery has been successful or has failed. If we send you a SMS to advise you that we are unable to provide the SMS Delivery Report (for example, for one of the reasons set out under the Limitations heading below), you will not be charged for receiving that report.


        SMS Delivery Reports

        GST excl.

        GST incl.

        Fee per SMS Delivery Report sent to your device

        4.55¢

        5¢

      2. The charges in clause 3.5 will:

        1. be deducted from any monthly included calls or included SMS component for the following Telstra Mobile pricing plans:

          1. Mobile Phone Plan;

          2. Casual Plan (month to month); and

          3. Mobile Member Plan (12 or 24 month); or

        2. in the case of Telstra Pre Paid customers be deducted from your account at the time of request ie when the SMS was sent from your phone.



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