Our Customer Terms


Deluxe (18 plus) services are



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Deluxe (18 plus) services are:

  1. services that provide access to MA15+ or R18+ content; and

  2. text services that are offered for the purpose of allowing users to derive sexual gratification from them.

Deluxe (18 plus) services are age-restricted services and are regulated by law.

    1. You will not be able to access or buy Deluxe (18 plus) services from your device using Premium SMS unless and until:

      1. you (as the account holder) have asked us to give you access to Deluxe (18 plus) ; and

      2. we have confirmed to our satisfaction that you are the account holder for your phone and you are at least 18 years old.

    2. We may require evidence to confirm your identity and your age, even if you have previously provided us with this evidence.


For example, you may be required to show us your drivers licence or other identity and age-verification documents at the time you apply for access to Premium SMS, even if you previously provided us with these documents (such as at the time of acquiring your service).
    1. You can ask us to bar access to Deluxe (18 plus) services from your device at any time.

    2. We may suspend or terminate your access to Deluxe (18 plus) services at any time. We will usually try to tell you before this happens.


              1. For example, we may suspend or terminate access to Deluxe (18 plus) services from your device if we believe that you are not over 18, or if we are required by law or any government regulator to do so.

Complaints and enquiries
    1. You can contact us if you have any complaints or enquiries about Premium SMS charges billed to your Telstra mobile account or debited from your Telstra Pre-Paid account. If a complaint is not resolved to your satisfaction youcan also contact the Telecommunication Industry Ombudsman. To request a change to your spend limit or make an enquiry about third party charges, contact Telstra Post-Paid on 13 22 00 and say "Third Party Purchases" or for Telstra Pre-Paid call 125 8880, press 5, then 1

    2. If you have any complaints about any content, you can also raise them with the content provider. This is in addition to any rights you may have against us under any applicable law. You’ll find the helpline number of the service provider located beneath the charges on your bill - or find them in the alphabetical list below:


      Service Provider on Telstra Bill

      Description on Bill

      Customer Contact

      12Follow!

      12follow.com.au

      1300 053 962

      Buongiorno Australia

      Cellybean, Gamifive, Gamifive Mobivill, iFortune, iGirls, muchgossip, MuchGossip, Playme Sense, Playplanet, Waala Mobile

      1800 767 584

      Netsize

      Gameloft, Jamster, Jamster Ful, Jamster Gam, Jamster Lov, Jamster Mus, Jamster Sex, Jamster Sty, KKO Store, Miss Bikini, PlayMob, Playweez, PrivateDancer, TotalEmbarr, Waala Mobile, Mega-Sexy, 24Hs Videos, Thumbr, Video World, Appsdorado, FunClix, ClubMe!

      1300 785 025

      Mobipay

      FiiTr, Freemium, GameHaus, InGame, Joocey, mHub, Mproov, NoLimitsGames, ProSports

      1300 886 534

      M.Net Mobile

      Sunrise Cash Cow, Better Homes & Gardens, Million Dollar Minute, Dancing with The Stars, My Kitchen Rules Ringtones, Bandit.fm, House Rules, Block of Cash Giveaway

      1300 851 419

      MIA (Digital Turbine)

      12Follow - $10, 12Follow - $5, 1000 games, Access to AppTap, Appdump, AppInspector, Appiq, Apply. ApptipsSub, Apptips, AppyClub - 8z, AussieBrainQuiz, Aussie Vids, Bearcave, Camelox, Champion Picks, Country Shots, Cool4Mob, DealShack, Droid6000, Early Specials, Ero247, et1, FantasyCube, Fortumo, Friday Fiver, Funbabez, Gamerr Games, Gee-Max, GlobWaySv1, Hornyhub, HotTube, InstantDeals, Joocey, KKO Store, Lollies, MegaCloudBox, Metro Mails, Mob24-7, Mobidol, Mobi.Games, Mobile Academy, Mobile Magic, MobileXVideos, MOKO 3, MOKO 4, MOKO Sub 6, MP1, MyPengo, Oxygen8 s69, Oxygen8 Vmvid, Oxygen8 x247, Oxygen8 Xpor, ozchat, Playboy, PlayVito, Pornster, Sexxxymob, SmileGames, SmileVideo, Snow Bets, SuperSix, Sv1 Subscription, TapGames, The Sexy Klub, There They Are, Tjoover, Topikoo, Trackwork Tips, TV Pass, VIPGames, Winneroos, Wurup, Xcon, Yass Unlimited, Yeet Unlimited, XZone Bikini

      1300 724 406
      support.au@digitalturbine.com

      Dialogue Communications

      To find 19 service on bill go to www.19SMS.com.au

      1300 738 639

      Salmat Digital

      To find 19 service on bill go to www.19SMS.com.au

      1300 131 276

      OpenMarket

      To find 19 service on bill go to www.19SMS.com.au

      1300 760 083

      Netsize

      To find 19 service on bill go to www.19SMS.com.au

      1300 785 025

      Informatel

      To find 19 service on bill go to www.19SMS.com.au

      1300 659 099

      SMS Central Australia

      To find 19 service on bill go to www.19SMS.com.au

      1300 656 274

      Oxygen8 Communalisations

      To find 19 service on bill go to www.19SMS.com.au

      1300 366 702

      M.Net Corporation

      To find 19 service on bill go to www.19SMS.com.au

      1300 783 035

      Buongiorno Australia

      To find 19 service on bill go to www.19SMS.com.au

      1800 767 584

      iG8 (Inpho Interactive)

      To find 19 service on bill go to www.19SMS.com.au

      1300 795 070

      BOKU Services

      To find 19 service on bill go to www.19SMS.com.au

      1800 880 984

      Convey Pty Ltd

      To find 19 service on bill go to www.19SMS.com.au

      1300 556 761

      1800Reverse

      To find 19 service on bill go to www.19SMS.com.au

      1300 360 522
      www.1800reverse.com.au/contact


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