Guidelines for Delivering as One in ict at the Country Level



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ICT-Guidance-on-Delivering-as-ONE-at-Country-Level-March-2014-final-1 (1)
MOZAMBIQUE CASE STUDY
This is an explanation of the Mozambique pilot project’s financial model as a case study which can be implemented and developed to assure the continuity and sustainability of the ICT services offered. The financial model includes staffing, equipment replacement and maintenance costs.
Service Categories


ICT Reference Group Guidelines for DaO in ICT at the Country Level Page 44 of 59 Taking the Mozambique pilot as an example, shared ICT services are classified into Basic and Optional categories.
1) Basic services are those needed to maintain the basic or foundation infrastructure, and require subscription from sufficient number of agencies to maintain operational cost-efficiency. Such services are considered standard and as such are charged to all participating United Nations agencies. These are charged on a pro-rata basis based on the number of staff per agency.
2) Optional services are those that may rely on top of the Basic services, generally considered value- added services. These are independently subscribed by each agency, and are charged based on actual service cost.

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