Element 1: Seek information
on the hospitality industry © ASEAN 2012 Trainee Manual Maintain hospitality industry knowledge
21 Preparing and providing food items
– providing basic food preparation for different foods for various food outlets within the venue from a main kitchen and/or related preparation/kitchen areas Organising
and servicing banquets, functions, and conferences
– providing waiting and other duties for special and large
events Providing room service – providing service for an in-room dining service, and/or the service of beverages to a guestroom Providing minibar service
–
restocking liquor, soft drink and snacks in the in-room guest minibar, and completing supporting documentation to support charges to the guest account Calculating accounts and daily takings
– performing cashier functions for payments received Purchasing and distributing
stock to various departments – ensuring the venue never runs out of stock, is never overstocked and individual departments (housekeeping, bars, kitchen) are issued with sufficient and appropriate stock to ensure they can perform their allocated duties Undertaking daily cellar tasks
– working the cellar area of avenue (maintenance of kegs, lines,
gas cylinders, together with other bulk delivery systems such as bulk wine, post-mix and draught cider and stout) to ensure all bulk beverages are available as and when required Making retail sales in bottle shop
– undertaking
recommendations of products, up- selling and sales related activities to optimise sales of retail products.
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