Element 1: Seek information
on the hospitality industry 24
© ASEAN 2012 Trainee Manual Maintain hospitality industry knowledge
Human Resources HR Tasks include Identifying
future staff requirements – for all venue areas and departments (back-of- house and front-of-house) Recruiting staff
– internally and through external sources to fill identified need Selecting staff
– including activities
relating to interviewing, shortlisting and reference checking Providing induction and orientation for new staff
– to welcome them and introduce them to their new workplace Training of staff
– to enable achievement of venue standards and meet any legally imposed compliance requirements
Maintaining all staff records – to assist with promotion, payment, discipline and training Staff counselling
– to assist staff attain workplace goals
and standards Career planning – for individual staff to facilitate their growth in the business including promotion and cross- and multi-skilling Fulfilling employment requirements
– keeping up-to-date with legal employment and associated IR obligations.
Gaming Gaming tasks are usually strictly governed bylaw (often requiring specialist certification/licences for all staff) and relate to:
Providing nominated services to gaming machines
– such as
clearing coin and other jams, refilling hoppers, paying out winnings Monitoring patron behaviour
– and being alert to suspicious persons and
illegal activities Dealing – and/or supervising at table games Supervising pits
– to prevent fraud and cheating Cashiering duties
– making payouts to customers and exchange money for patrons.
Entertainment Tasks may include Selling tickets for cabarets/concerts
Promoting upcoming bands, events and acts Organising functions and activities Auditioning and hiring bands and/or entertainment Managing discos/nightclubs.
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