Maintain hospitality industry knowledge


Element 1: Seek information on the hospitality industry



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TM Maintan hosp ind knowledge 310812
develop-and-update-tg, SITHIND001B R1


Element 1: Seek information on the hospitality industry

© ASEAN 2012 Trainee Manual Maintain hospitality industry knowledge
25
Leisure
Activities related to the Leisure department can include Developing recreation and leisure activities
– to meet identified customer need, and/or to attract customers Coordinating sporting activities
– at resorts and clubs Conducting fitness training
– for in-house guests Providing health and therapy services
– such as spa, beauty and welfare services Coordinating games and other fun activities for children and adults
– at resorts and on cruise ships Specialist qualifications maybe required to perform some roles in this area.
Maintenance
Maintenance tasks may include Managing plumbing, electrical and carpentry needs
– including undertaking repairs to faulty items and the delivery of preventative maintenance Maintaining upkeep of the venue
by painting, decorating and refurbishment Maintaining gardens and outside areas
– lawn mowing, watering, weeding, new plantings Providing general maintenance around the venue
– including preventative maintenance and responding to maintenance requests Specialist certification maybe required to perform some roles in this area.
Security
Security tasks include:
Guarding and transporting money
– within the venue (for example, from bars to the office) and externally (from the venue to the bank) Providing security for guests
– as a general service and in response to specific needs Handling troublesome guests
– such as asking them to modify their behaviour/language, and/or asking them to leave the premises Securing buildings and grounds
– by undertaking regular patrols of the premises Specialist licensing maybe required to perform some duties in this area.

Element 1: Seek information on the hospitality industry

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