Replies to initial written questions raised by Finance Committee Members in examining the Estimates of Expenditure 2012-13 Director of Bureau : Secretary for Commerce and Economic Development Session No. 12 File name : cedb(cit)- doc
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- Examination of Estimates of Expenditure 2012-13
Question : Has the Tourism Commission made any provision for manpower and resources in the new financial year for stationing officials at the airport for both before and after the holidays, which is the peak tourist season, to help resolve disputes involving tourists who cannot board their scheduled planes due to overbooking by airlines? If yes, what are the specific arrangements? What are the manpower and resources involved? If not, would the Administration consider the above proposal to help the tourists? Asked by : Hon. TSE Wai-chun, Paul Reply : In general, the relationship between airlines and passengers involves contractual issues between the two parties and the commercial operation of airlines. Passengers having consumer disputes with airlines may lodge a complaint with the Consumer Council (CC). The CC will follow its established procedures to assist in mediating the disputes between passengers and airlines. The Tourism Commission has no plan to implement the proposal as mentioned in the question.
Question : (a) Many small and medium travel agents have told me that the Hong Kong Tourism Board (HKTB) has never informed them of its promotional activities nor has it sought to co-operate with them to attract more foreign tourists to Hong Kong. In the new financial year (2012-13), will the HKTB consider working with travel agents in launching its promotional activities so as to enhance the effectiveness of its publicity and promotional campaigns? (b) Has the HKTB earmarked any provision for the 2012-13 financial year for fostering collaboration with travel agents and other related organisations to promote and publicise Hong Kong’s tourism attractions? If yes, what are the details and the estimated expenditure? If not, will the HKTB consider doing so as soon as possible? Asked by : Hon. TSE Wai-chun, Paul Reply : (a) - (b) Each year, the Hong Kong Tourism Board (HKTB) organises the Tourism Overview during which the HKTB will introduce its work plan for the coming year to the travel trade (including travel agents). About 500 trade practitioners attended the 2011 Tourism Overview. The 2012 Tourism Overview has been held on 29 February. After the event, the HKTB will upload relevant information onto its PartnerNet website, and invite through e-mail all local travel trade partners to submit proposals for joint promotion based on the HKTB’s promotional activities in 2012-13. During the year, the HKTB will send e-mails again to all local trade partners, including travel agents, encouraging them to submit co-operative proposals on individual mega events and promotions. In 2012-13, the HKTB has earmarked $36.4 million for strengthening trade support and partnership. The amount includes the joint promotion between the HKTB and the travel trade in visitor source markets and Hong Kong. Details of the partnerships and the expenditure to be incurred, as well as the number of participating travel agencies, can only be finalised upon submission of proposals by the travel trade.
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