ThroughputandCoverage:Minimum throughputandcoveragehas to95%ofprescribed valuesofeachAP.Thethroughputwillbemeasureatleast10timesonarandombasisin aday by theAuthorityanditshallbeacceptableandbindingontheBidder(Authorityisopento Successful BiddersrepresentativeaccompanyingtheAuthorityforsuchmeasurements).Incase throughputfalls below theguaranteedlevel, Authoritywillbeimposethepenaltyof Rs.1000/-(Rupeesone thousand) perinstance perlocationinadditional toSLAand Penalty.
SLAs for Environmental sensors, smart street lights with conntrol and other systems such as EV Charging not explicitly covered in specific SLAs SLA and Penalty Deduction – Based on NON availability
0.1% of the total value of the component in the Price bid.
3
Between 99.5% to 99%
0.2% of the total value of the component in the Price bid.
4
Between 99 % to 98.5%
0.3 % of the total value of the component in the Price bid.
5
Below 98.5%
0.5% of the total value of the component in the Price Bid
Note:Uptimedefinition:
Alldevices have to beworkinganddeliverthe desiredresults. The no.ofhours thatthe particular device/equipmentdoes not workwillbetreatedas down time.Uptimeshall becalculatedas{1-(no. ofhoursthe unitwasnot working)/(Totalnoofunitsavailable*Totalhrperquarter forthatdevice)}.For ex,if10nos.ofSensorsforDigitaldisplayaredeployedatvariouslocations,and 2device/unitsdoesnotwork for5Hrs, thetotalnon-workingdevicehours will be10 unit hours( andthe uptimewouldbe{1-(10/(10*90*24)},10beingthe number ofunits, for90dayson24 hours basis.Thisdown timewill be usedfor penaltycalculationsonquarterlybasisanddebitedfromthequarterlypayables. Thepenaltieswouldbe leviedforeveryunit downtimehour– beit for non- availabilityofnetwork, theft,damageornon-availabilityofpoweretc.because the Bidder isresponsible forsupplyofallenablingcomponentsonend to end basis.Thesameanalogyappliestonon-workingstreetlightswhere1streetlight is1unit,andlikewiseforthecontrolroom,where1 displayscreenis 1unit,1 serveris1 unit,1storageis1unit,1router/switchis1 unit etc.)
