Request for Proposal for Selection of Concessionaire for Smart City Pan City Project in Bhopal under ppp

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Fiber Cuts

Domain	KPI Type	KPI Parameter	Performance Indicator	KPI (Target)
Domain	KPI Type	KPI Parameter	Performance Indicator	Metro	Non Metro
Fiber	Fiber Cut	Intra-city Network (Conventional trenching) - Faults / 500 Kms / Month.	Nos.	≤ 14	≤ 12
Fiber	Fiber Cut	Intra-city Network (HDD) - Faults / 500 Kms / Month.	Nos.	≤ 9	≤ 7
Fiber	Fiber Cut	Intra-city Network (Aerial) - Faults / 500 Kms / Month.	Nos.	≤ 18	≤ 18

Domain	KPI Type	KPI Parameter	Performance Indicator	Target
Fiber	Functional	Compliance to Dark Fiber Monitoring	%	≥ 95%
Fiber	Functional	Compliance to OFC Route Surveillance Schedules.	%	≥ 95%
Fiber	Functional	Compliance to Link Handover and testing (in case of fiber leasing to other Telco’s).	Nos.	Within 15 days of receipt of instructions.

ItisexpectedthattheBiddershouldcomplywithallthePolicy/Procedural/ Regulatory Guidelinesenforcedby GovernmentofIndia,GovernmentofMP, DepartmentofScience&Technology,Concern Agency,TRAIandother related bodies as on the date of signing the Contract.
The Bidder should also safeguard the Application Security and Application Integrity.
Penaltywouldbeapplicablefornon-complianceofrelevantsecuritycertifications.
There would beZeroTolerancepolicy againstsuchbreaches.
Thepenaltiesacrossvariousbreachescouldbecategorizedasfollows;(thisincludes but notlimitedtothefollowing)

InformationSecurityBreach:Any dataleakage,informationsharing, reports sharingwithout theconsentofConcernAgency.
Network&SystemSecurityBreach:Anyinstanceofhacking, information/data compromise,unauthorized access topublic Wi-Fi.
GuidelinesBreach: Non-compliancetoguidelinesshared byvarious governmentagenciessuchascomplyingwithstandards for website/mobileappdevelopmentetc.

For any of the breach for above mentioned category, a penalty would be levied on the Bidder for every instance of occurrence if not responded as per the timelines mentioned in the table below. The response of the same is desired to be provided in the timelines as specified in the table below. The details of the same are given below:

Type	^Mea^s^ur^emeⁿ^t(Unit)	^Re^s^p^oⁿ^seTime (inunit)	^P^eⁿ^a^l^tyon^r^e^s^p^oⁿ^se^w^.^r^.t.^d^e^l^ay^/Unⁱ^t
^Iⁿ^f^o^r^m^a^t^ion^S^ec^u^ri^t^y^B^r^e^ach	^H^o^u^rs	¹	^R^s^.1,⁰⁰^,⁰⁰⁰^/^-
^N^e^t^w^o^r^{k &Sy}^s^t^e^m^S^ec^u^ri^t^yBreach	Hours	1	Rs.2,00,000/-
^G^uⁱ^d^elⁱⁿ^es^B^r^e^ach	^D^ays	⁷	^R^s^.1,⁰^0,⁰⁰⁰^/^-

The response time refers to immediate remedial action taken and preventive measures updated by the Bidder on occurrence of the event.
In case the breaches are not responded to in the time frame as specified, penalties would be levied as per the table above and failing to address the breach in desired timeline, recurring penalties would be levied with respect to delay in units as mentioned. E.g. In case of an Information Security Breach, the Bidder has to respond within 1 hour of the event occurrence. If the Bidder responds in 2:15 hours, a penalty equivalent to 2 hours i.e. Rs. 2, 00,000/- would be imposed on the Bidder.
In case of more than 5 instances of breach within the project year, Authority reserves the right to invoke the termination clause along with legal action would be initiated for serious offence as decided by Authority.
Guidelines Breach includes non-compliance to certain guidelines as set by various agencies like DIT, DST etc. In such cases, resolution of the issue is also mandatory. The Bidder would be required to respond with the action plan / change request, as applicable, in order to resolve the guidelines breach with the specified response time.

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