Section V specifications

APPLICATION DELIVERY AND SOLUTIONS
Services zl Module series
	Platforms
	Services zl Module
	Advance Services zl Module
	Solutions
	Session Border Controller zl Module with Avaya Aura™ Session Border Controller Application
	Extended Services zl Module with Riverbed® Steelhead RiOS® Application
AllianceONE: Networking Specialization
	AllianceONE
Advanced services zl Module Integrated applications
	Citrix NetScalar
	NetScout nGenius Integrated Agent
Services zl Module Integrated applications
SERVICES
Maintenance Services
	3Com® Guardian Service
	3Com® Express Service
	Software Upgrades Service
	Network Installation Service
	3Com® Remote Consulting Service
Assessment Services
	Network Health Check Service
	3Com® Network Voice Readiness Assessment
	Wireless LAN Site Survey
	Security Posture Assessment
Implementation Services
	Network Installation Service
	Voice Implementation Service
	Network Management Implementation Service

2. 
   INSTALLATION SERVICES: According to E-rate program rules, installation, activation, and initial configuration of eligible components are eligible if they are part of a contract or bid for those eligible components. Such eligible services may also include basic design and engineering costs and basic project management costs. If these services are provided as an integral portion coincident with installation.
   

Installation proposals shall include but are not limited to:

1. 
   Installations services required prior to deployment
   
   1. 
      Assistance with basic design & engineering considerations as necessary
      
   2. 
      Preparation of installation materials
      
   3. 
      Unboxing of E-rate eligible equipment
      
   4. 
      Installation and configuration of any required transceivers/modules
      
   5. 
      Device/component configuration
      
   6. 
      Delivery of E-rate eligible equipment to deployment site
      

2. 
   Installation services to be accomplished at the assigned deployment site
   
   1. 
      Disconnection of existing E-rate eligible equipment at deployment site
      
   2. 
      Removal of E-rate eligible existing equipment from cabinetry (as necessary)
      
   3. 
      Cleaning and preparation of cabinetry prior to installation
      
   4. 
      On-site installation of device into network cabinetry
      
   5. 
      Provision of patch cables per Rhea County Schools specification
      
   6. 
      Connection of patch cables per Rhea County Schools specification
      
   7. 
      Mount, patch, configure, and document all Wireless Access Points
      
   8. 
      Configuration & documentation of VLANs, Switch Routing, Wireless Controller Mapping, VoIP server, and other eligible services provided by a HP Certified Master ASE Engineer or qualified equivalent technician(s).
      
   9. 
      Provision of appropriate authentication and encryption methodologies
      

3. 
   Services required post-deployment
   
   1. 
      Accounting of removed equipment – including site, location, serial number, etc. as required by Rhea County Schools
      
   2. 
      Transfer of removed equipment to central distribution site
      
   3. 
      Cleaning removed equipment
      
   4. 
      Preparation of removed equipment for redeployment or surplus
      

4. 
   Other activities directly associated with installation
   
   1. 
      Documentation of all pertinent installation activities including an as-deployed network map in both electronic and print format (if requested).
      
   2. 
      Basic project management costs
      
   3. 
      Other functions necessary to deploy, configure, complete, initialize, and document network installations
      

Installation may be proposed per:

1. 
   Site
   
2. 
   Site Classification – the following is included as an example, proposer may define a different method of site classification
   
   1. 
      Elementary Campus
      
   2. 
      Middle School Campus
      
   3. 
      High School Campus
      
   4. 
      Administrative Site
      
3. 
   Site Size – the following is included as an example, proposer may define a different method of site size distribution
   
   1. 
      <600 Student Capacity
      
   2. 
      600-800 Student Capacity
      
   3. 
      800-1200 Student Capacity
      
   4. 
      1200-1800 Student Capacity
      
   5. 
      >1800 Student Capacity
      
4. 
   Network Closet
   
5. 
   Component
   
6. 
   Hybrid – A combination of one or more of the above - the following is included as an example, proposer may define a different hybrid method for pricing
   
   1. 
      Elementary School - < 600 Student Capacity
      
   2. 
      Elementary School – 600-800 Student Capacity
      
   3. 
      Elementary School – 800-1200 Student Capacity
      
7. 
   Other as Defined by the Proposer
   

2. 
   TRAINING REQUIREMENTS: On-site training is eligible as a part of installation services but only if it is basic instruction on the use of eligible equipment, directly associated with equipment installation, and a part of the contract agreement for the equipment. The E-rate program requires that training occur coincidently or within a reasonable time after installation is completed.
   

E-rate eligible on-site training is required in conjunction with the installation of all devices and components procured through this request.

1. 
   Overview of Necessary Features
   
2. 
   Installation Training
   
3. 
   Necessary Configuration Training
   
4. 
   Necessary Troubleshooting Training and Resources
   
5. 
   Other training necessary to effectively utilize E-rate eligible equipment
   
   1. 
      Documentation of Training activities
      
   2. 
      Basic training management costs
      
   3. 
      Other functions necessary to complete and document installations
      

As a part of the response for this section, Rhea County Schools also seeks proposals for on-site training beyond the Basic Training that is E-rate eligible. For the purposes of this response and to discriminate from the Basic Training described above, proposers are requested to refer to these activities as Advanced Training opportunities. Advanced training opportunities should be made available two or three times annually.

1. 
   Overview and Training in Use of Advanced Equipment Features
   
2. 
   Advanced Configuration Training
   
3. 
   Vendor or Manufacturer’s Certification Opportunities
   

Training Logistics – With regard to Basic Training, the proposer shall assume the application of the following logistical considerations:

1. 
   The proposer should assume that Basic training functions will occur locally (within Rhea County Schools)
   
2. 
   The proposer should assume that Rhea County Schools employees will attend training during the normal work day and at no cost to the service provider.
   
3. 
   The proposer should not assume that Rhea County Schools will provide a location for training.
   
4. 
   The proposer should assume that travel costs for local training will not be the responsibility of the service provider.
   
5. 
   The proposer should assume that the service provider may at their discretion provide de minimis refreshments for attendees per E-rate guidelines (i.e. coffee and donuts or drinks and cookies).
   
6. 
   The proposer should assume that the service provider will not be required to provide meals. The service provider may arrange meals to facilitate training so long as these meals either fall within the E-rate gift guidelines or that the attendees are able to purchase these meals at fair market value.
   
7. 
   The proposer should not assume that Rhea County Schools will provide any equipment or materials necessary for training.
   

In Addition to the above, with regard to Advanced Training,

8. 
   The proposer may assume that Advanced Training may be scheduled for up to three (3) concurrent days.
   
9. 
   The proposer may assume that Advanced Training may occur in locations outside of Rhea County Schools.
   
10. 
    The proposer may assume that the service provider will not be responsible for travel expenses for training that occurs outside of Rhea County Schools.
    
11. 
    The proposer will include any tuition or certification costs in the cost of the Advanced Training.
    

2. 
   BASIC MAINTENANCE: The E-rate program defines Basic Maintenance as those activities that ensure the necessary and continued operation of eligible internal connection components at eligible locations.
   

In this section, the proposer shall enumerate any activities that are available to facilitate the repair and upkeep of eligible E-rate hardware, provide basic technical support on an annual basis, or facilitate configuration changes for equipment or devices listed above.

Basic Maintenance will include begin with an on-site assessment of the equipment for the purpose of making repairs, performing necessary upkeep, and to facilitate necessary configuration changes.

1. 
   Basic Maintenance Services required prior to deployment
   
   1. 
      Assistance with any basic design and/or engineering considerations as necessary
      
   2. 
      Preparation of maintenance materials provided by Rhea County Schools
      
   3. 
      Installation of any required transceivers/modules
      
   4. 
      Device/component configuration
      
   5. 
      Delivery of E-rate eligible equipment to deployment site
      
2. 
   Basic Maintenance Services to be accomplished at the assigned maintenance site
   
   1. 
      Disconnection of existing E-rate eligible equipment at maintenance site
      
   2. 
      Removal of E-rate eligible existing equipment from cabinetry (if necessary)
      
   3. 
      Cleaning and testing of all eligible network components
      
   4. 
      Replacement of failed or defective components
      
   5. 
      On-site installation of eligible replacement components into network cabinetry
      
   6. 
      Replacement of damaged patch cables
      
   7. 
      Reconnection of patch cables per Rhea County Schools specification
      
3. 
   Basic Maintenance Services required post-deployment
   
   1. 
      Accounting of removed equipment – including site, location, serial number, etc.
      
   2. 
      Transfer of removed/defective equipment to a central distribution site
      
   3. 
      Cleaning of removed equipment
      
   4. 
      Preparation of removed equipment for redeployment or surplus
      
4. 
   Other activities directly associated with installation
   
   1. 
      Documentation of Basic Maintenance activities
      
   2. 
      Basic project management costs
      
   3. 
      Other functions necessary to complete and document Basic Maintenance
      

Basic Maintenance may be proposed per:

1. 
   Site
   
2. 
   Site Classification – the following is included as an example, proposer may define a different method of site classification
   
   1. 
      Elementary Campus
      
   2. 
      Middle School Campus
      
   3. 
      High School Campus
      
   4. 
      Administrative Site
      
3. 
   Site Size – the following is included as an example, proposer may define a different method of site size distribution
   
   1. 
      <600 Student Capacity
      
   2. 
      600-800 Student Capacity
      
   3. 
      800-1200 Student Capacity
      
   4. 
      1200-1800 Student Capacity
      
   5. 
      >1800 Student Capacity
      
4. 
   Network Closet
   
5. 
   Component
   
6. 
   Hybrid – A combination of one or more of the above - the following is included as an example, proposer may define a different hybrid method for pricing
   
   1. 
      Elementary School - < 600 Student Capacity
      
   2. 
      Elementary School – 600-800 Student Capacity
      
   3. 
      Elementary School – 800-1200 Student Capacity
      
7. 
   Other as Defined by the Proposer