The Pre-engagement Call is typically an online meeting organized one week prior to the actual onsite or remote activities. During this meeting, the delivery resource will introduce the customer to the Secure Identities and Access Workshop engagement, discuss the upcoming activities, align expectations, and establish timelines.
Objectives
The objectives for the Pre-engagement Call are to provide an overview of the engagement and agree on the scope, schedule, and required resources, particularly the following:
Introduce the team to the customer and set the stage for the project.
Introduce the Secure Identities and Access Workshop engagement.
Describe and discuss upcoming activities.
Align expectations and timelines.
Allocate resources.
Discuss the engagement scope.
Confirm information about the customer’s requirements.
Format
The module is preferably delivered online but can also be delivered as an onsite workshop.
01 – Secure Identities and Access - Pre-engagement Call.pptx
Preparation
Prior to delivering the pre-engagement call, the delivery resource leading the meeting will need to familiarize themself with:
The overall engagement format of the Secure Identities and Access Workshop engagement.
The customer and their organizational structure. Make sure you research any previous engagements that your organization has delivered to the customer.
The customer's requirements.
The 01 - Secure Identities and Access - Pre-engagement Call.pptx presentation content.
Important It is important that you adapt the content for your audience. For example, if you are presenting the pre-engagement presentation to a non-technical audience such as customer stakeholders and/or project/engagement managers, you can hide the slides demonstrating the tools used as part of the engagement. If you have a subset of the customer team present at the pre-engagement call, we also recommend that you start the onsite workshop with a kick-off meeting where you go through the overview of the engagement to the entire team using the pre-engagement call presentation. This will ensure that all project team members understand the objectives and content of the engagement.
Pre-requisites
No Pre-requisites exist.
Deliverables
The deliverables of the pre-engagement call are defined as:
Confirmed schedule with attendee list for the engagement.
Agreed upon date for the questionnaire to be completed.
Record any changes to the engagement scope in accordance with your change management process.
These deliverables will serve as input to the next steps.
Guidance
Deliver the meeting using the speaker notes and guidance provided in the 01 – Secure Identities and Access - Pre-engagement Call.pptx presentation.
Ask the customer to:
Get ready to provide logs from firewalls and web proxy (one week of data) to import into the Cloud Discovery section of MCAS/OCAS during the 10.6 Application Discovery Setup activity,
If the customer is using Okta, get ready to create an Okta API token as described here: https://help.okta.com/en/prod/Content/Topics/Security/API.htm
Background reading
To prepare for delivery of the Secure Identities and Access Workshop engagement, refer to Appendix A - Readiness and Technical Content for links to relevant online learning content.