TELEPHONE ADALATS
In addition to above mechanism of redressal of grievances, BSNL has a popular legacy system of holding periodically Telephone Adalats; both at district and circle level which are well publicized and are open to all subscribers with any complaint.
WHAT ARE YOUR RIGHTS
(Rights of the consumers)
• Right to select operator of their choice.
• Right to get information regarding tariff before provision of
service and every time the tariff is changed, specially adversely affecting the consumer.
• Right to be informed before activation of any value added
service, which is chargeable.
• Right to get the rebate of rental in case of continuous disruption of service for more than 3 days.
• To seek legal remedy in case the grievances of the consumer is not settled.
• To get refund of security deposit within 60 days of request of termination of service subject to adjustment of pending dues, if any.
• Right of consumers for termination or disconnection of service : The consumer can get the service offered by BSNL terminated or disconnected any point of time by applying to the local BSNL office. The consumer is, however obliged to make payment of all the bills in respect of services availed by him.
• Any consumer may, at any time,
1. during pendency of redressal of his grievance, whether
by filing of complaint or appeal, under these regulations; or
2. before or after filing of complaint or appeal, under these regulations, exercise his right conferred upon him under the Consumer Protection Act, 1986(68 of 1986) or any other law for the time being in force and seek redressal of his grievance under that Act or law.
DEDUCTIONS FROM PREPAID VALUE
The amounts which are deducted from the pre-paid value may vary from scheme to scheme and service area and information available on page 34 & 35.
INFORMATION ABOUT MOBILE TELEPHONE SERVICE COVERAGE
The cellular mobile service is available in the entire BSNL service area. However based on the requirement of local service area or progress of planned developmental work this information is available on page 38 to 49. This information is also available on BSNL website WWW.bsnl.co.in
Name, Designation & Address of Nodal officer.
Sl No
|
Name of SSA
|
Name of Nodal Officer
|
Desig.
|
Postal Address
|
1
|
BALAGHAT
|
Sh R K Shiwedi
|
TDE
|
O/o TDE Saraswati Nagar Balaghat 481001
|
2
|
BETUL
|
Sh C R Pandole
|
D.E.(Admn)
|
O/o TDM Near MW Bld.Koshi Talab Sadar Betul 460001
|
3
|
BHOPAL
|
Sh Jitendra Khare
|
DGM
|
O/o GMTD,BSNL,Near New Karket Bhopal 462003
|
4
|
CHHATTARPUR
|
Sh B L Shukla
|
DE (Admn)
|
O/o TDM BSNL Bhawan Chhattarpur 471001
|
5
|
CHHIND
WARA
|
Sh A P Trivedi
|
D E (P&A)
|
O/o TDM BSNL Telephone Exchange Chhindwara 480001
|
6
|
DAMOH
|
Sh M C Raj
|
TDE
|
O/o TDE Tele.Exch.Bld.Near Police Control Room Damoh 470661
|
7
|
DEWAS
|
Sh R B Chore
|
D E (Admn)
|
O/o TDM BSNL Kalani Bagh Dewas 455001
|
8
|
DHAR
|
Sh S N Saxena
|
D E (P&A)
|
O/o TDM BSNL,Godha Choupati Dhar
454001
|
9
|
GUNA
|
Sh R S Tomar
|
D E
|
O/o TDM Tele. Exch Bld.A-B Road Guna 473001
|
10
|
GWALIOR
|
Sh D S Rawat
|
D E (CS)
|
O/o GMTD,BSNL,Maratha Boarding Gwalior 474009
|
11
|
HOSANGABAD
|
Sh G P Gupta
|
D E (Admn)
|
O/o GMTD,BSNL,Gandhi Nagar Itarsi 461111
|
12
|
INDORE
|
Sh M L Kulmi
|
D E (Opn)
|
O/o GMTD,Old CTO Campus Residency area Indore 452001
|
13
|
JABALPUR
|
Sh Ravindra Shukla
|
D E (Plg)
|
O/o GMTD,,CTO Campus Oppt.High Court Jabalpur 482001
|
14
|
JHABUA
|
Sh Khanna
|
TDE
|
O/o TDE,BSNL, Admin Bld. Ratan pura Jhabua 4576611
|
15
|
KHANDWA
|
Sh B S Baghel
|
D E (P&A)
|
O/o TDM,BSNL,Bhandaria Road Khandwa 450001
|
16
|
KHARGONE
|
Sh P K Mahajan
|
D.E. (P&A)
|
O/o TDM Tele. Exch Bld.Diversion Rd Khargon 451001
|
17
|
MANDLA
|
Sh A K Shrivastava
|
TDE
|
O/o TDE Tele.Exch Bld.Civil Lines Mandla 481661
|
18
|
MANDSOUR
|
Sh N K Upadhyay
|
D.E.(Opn)
|
O/o GMTD,BSNL,Nai Abadi Mandsaur 458001
|
19
|
NARSINGH
PUR
|
Sh M Choudhari
|
D E (Plg)
|
O/o TDM,BSNL,Narsinghpur 487001
|
20
|
MORENA
|
Sh P N Dubey
|
D E (Opn)
|
O/o GMTD,BSNL,Tele. Exch. Bldg. A-B road Morena 476001
|
21
|
PANNA
|
Sh B L Pateria
|
TDE
|
O/o TDE Tele.Exch Bld.Ajay Garh Chouraha Panna 488001
|
22
|
RAISEN
|
Sh K P Kahar
|
TDE
|
O/o TDE Patan Deo Rd Above gas Agency Raisen 464551
|
23
|
RAJGARH
|
Sh R N Jatav
|
TDE
|
O/o TDE Oppt.Bus Std A-B Rd Biora 465674
|
24
|
RATLAM
|
Sh P K Jain
|
D E (Admn)
|
O/o GMTD,BSNL,Katzoo Nagar Ratlam 457001
|
25
|
REWA
|
Sh V D Singh
|
DET
|
O/o TDM,BSNL,Near Chouk College, Rewa 486001
|
26
|
SAGAR
|
Sh S K Mishra
|
DE (P&R)
|
O/o TDM,BSNL,Tele.Exch.,Cantt.Sagar 470001
|
27
|
SATNA
|
Sh A K Pandey
|
D E (A&P)
|
O/o TDM,BSNL,Civil Lines,Kothi Road Satna 485001
|
28
|
SEONI
|
Sh J K Jain
|
TDE
|
O/o TDE Oppt.Dul Sagar Lack NH-7 Seoni 480661
|
29
|
SHAHDOL
|
Sh C J Rao
|
DE
|
O/o TDM,BSNL, Singhpur Road Shahdol 484001
|
30
|
SHAJAPUR
|
Sh M M Kekare
|
D E (P&A)
|
O/o TDM,BSNL,Dupada Road Shajapur 465001
|
31
|
SHIVPURI
|
Sh K K Koli
|
D E.(P&A)
|
O/o TDM,BSNL, Shivpuri 473551
|
32
|
SIDHI
|
Sh S P Singh
|
TDE
|
O/o TDE Gayatri Complex Sidhi 486661
|
33
|
UJJAIN
|
Sh B C Kulmi
|
D.E (Mktg)
|
O/o GMTD Dewas gate Ujjain 456001
|
34
|
VIDISHA
|
Sh K K Parihar
|
D E (Admn)
|
O/o TDM,Tele.Exch. Bldg. Near Bus Std. Vidisha 464001
|
35
|
MP Circle
|
Sh S K Rai
|
DGM (Op)
|
414, BSNL Bld. Near Press Complex,Bhopal MP 462015
|
36
|
Appellate Authority
|
Sh Ziaul Hasan
|
G.M. (Op)
|
407, BSNL Bld. Near Press Complex,Bhopal MP
462015
|
Name, telephone number, fax number, E-mail address of Nodal officer
Sl No
|
Name of SSA
|
Name of Nodal Officer
|
STD Code
|
Tele. Office
|
Mobile/WLL
|
Fax
|
E-Mail
@bsnl.co.in
|
1
|
BALAGHAT
|
Sh R K Shiwedi
|
07632
|
244111
|
9425001544
|
242000
|
bsnlmp_tcprg_blg
|
2
|
BETUL
|
Sh C R Pandole
|
07141
|
238100
|
291902
|
239900
|
bsnlmp_tcprg_btl
|
3
|
BHOPAL
|
Sh Jitendra Khare
|
0755
|
2778666
|
9425001224
|
2777888
|
bsnlmp_tcprg_bpl
|
4
|
CHHATTAR
PUR
|
Sh B L Shukla
|
07682
|
246800
|
9425404200
|
249955
|
bsnlmp_tcprg_cha
|
5
|
CHHIND
WARA
|
Sh A P Trivedi
|
07162
|
242500
|
9425748600
|
245001
|
bsnlmp_tcprg_chw
|
6
|
DAMOH
|
Sh M C Raj
|
07812
|
224000
|
9425001078
|
224202
|
bsnlmp_tcprg_dmo
|
7
|
DEWAS
|
Sh R B Chore
|
07272
|
253000
|
9425919222
|
252101
|
bsnlmp_tcprg_dws
|
8
|
DHAR
|
Sh S N Saxena
|
07292
|
234500
|
9425919701
|
234502
|
bsnlmp_tcprg_dhr
|
9
|
GUNA
|
Sh R S Tomar
|
07542
|
256900
|
9425001295
|
255805
|
bsnlmp_tcprg_gna
|
10
|
GWALIOR
|
Sh D S Rawat
|
0751
|
2636000
|
9425113681
|
2435500
|
bsnlmp_tcprg_gwa
|
11
|
HOSANGA
BAD
|
Sh G P Gupta
|
07572
|
240006
|
210006
|
236080
|
bsnlmp_tcprg_hsd
|
12
|
INDORE
|
Sh M L Kulmi
|
0731
|
2702666
|
2100353
|
2710222
|
bsnlmp_tcprg_ind
|
13
|
JABALPUR
|
Sh Ravindra Shukla
|
0761
|
2627700
|
|
2628300
|
bsnlmp_tcprg_jbp
|
14
|
JHABUA
|
Sh F Medha
|
07392
|
243800
|
9425001071
|
243802
|
bsnlmp_tcprg_jbu
|
15
|
KHANDWA
|
Sh B S Baghel
|
0733
|
2226001
|
2000070
|
2222663
|
bsnlmp_tcprg_khd
|
16
|
KHARGONE
|
Sh P K Mahajan
|
07282
|
232003
|
200011
|
233433
|
bsnlmp_tcprg_krg
|
17
|
MANDLA
|
Sh A K Shrivastava
|
07642
|
251111
|
9425821717
|
251600
|
bsnlmp_tcprg_mla
|
18
|
MANDSOUR
|
Sh N K Upadhyay
|
07422
|
224101
|
200800
|
221000
|
bsnlmp_tcprg_mds
|
19
|
NARSINGH
PUR
|
Sh M Choudhari
|
07792
|
231600
|
9425815966
|
231606
|
bsnlmp_tcprg_nrs
|
20
|
MORENA
|
Sh P N Dubey
|
07532
|
234382
|
9425418654
|
231300
|
bsnlmp_tcprg_mna
|
21
|
PANNA
|
Sh B L Pateria
|
07732
|
253800
|
9425001291
|
253344
|
bsnlmp_tcprg_pna
|
22
|
RAISEN
|
Sh K P Kahar
|
07482
|
222400
|
9425001242
|
222401
|
bsnlmp_tcprg_rsn
|
23
|
RAJGARH
|
Sh R N Jatav
|
07374
|
232900
|
9425001046
|
232902
|
bsnlmp_tcprg_rjh
|
24
|
RATLAM
|
Sh P K Jain
|
07412
|
233900
|
9425927001
|
232017
|
bsnlmp_tcprg_rtl
|
25
|
REWA
|
Sh V D Singh
|
07662
|
241900
|
200011
|
242410
|
bsnlmp_tcprg_rwa
|
26
|
SAGAR
|
Sh S K Mishra
|
07582
|
229200
|
9425425888
|
227200
|
bsnlmp_tcprg_sag
|
27
|
SATNA
|
Sh A K Pandey
|
07672
|
222900
|
9425812124
|
224473
|
bsnlmp_tcprg_sat
|
28
|
SEONI
|
Sh J K Jain
|
07692
|
221500
|
9425001074
|
221501
|
bsnlmp_tcprg_sni
|
29
|
SHAHDOL
|
Sh C J Rao
|
07652
|
230501
|
9425001268
|
230777
|
bsnlmp_tcprg_sdl
|
30
|
SHAJAPUR
|
Sh M M Kekare
|
07364
|
227601
|
9425921960
|
222329
|
bsnlmp_tcprg_sjp
|
31
|
SHIVPURI
|
Sh K K Koli
|
07492
|
224000
|
9425430507
|
220201
|
bsnlmp_tcprg_spr
|
32
|
SIDHI
|
Sh S P Singh
|
07822
|
250056
|
9425001075
|
250287
|
bsnlmp_tcprg_sdh
|
33
|
UJJAIN
|
Sh B C Kulmi
|
0734
|
2559110
|
9425917700
|
2556688
|
bsnlmp_tcprg_ujj
|
34
|
VIDISHA
|
Sh K K Parihar
|
07592
|
230000
|
9425432288
|
236655
|
bsnlmp_tcprg_vsa
|
35
|
MP Circle
|
Sh S K Rai
|
0755
|
2760185
|
9425001022
|
2761086
|
dgmo_mp
|
36
|
Appellate Authority
|
Sh Ziaul Hasan
|
0755
|
2760088
|
9425001575
|
2572424
|
gmo_mp
|
FORM
(See regulation 11 of the of Telecom Consumers Protection and Redressal of
Grievances Regulations, 2007}
Appeal under regulation 11 of the Telecom Consumers Protection and
Redressal of Grievances Regulations, 2007 to the appellate authority
appointed by BSNL
BSNL Bhawan, Hoshangabad Road
Near Govt. Press, BHOPAL-462015 MP
(Mention name and address of service provider)
1. The Name, Address, Telephone Number, Facsimile number and the e-mail address of the Appellant.
|
|
2. Telephone Number or Cellular Mobile Telephone Number or Broadband Connection Identity,
as the case may be, for which appeal is filed
|
|
3. The name of the city /district of the origin of complaint
|
|
4. The name of the State or licensed service area, as the case may be, of the origin of complaint
|
|
5. Nature of Complaint (specify, whether complaint relates to Provisioning/Activation/Billing/
Fault-Repair/Service disruption /disconnection of service/ Value Added Service / Closure / Termination or specify if any other).
|
|
6. The docket number allotted by the Call Centre at the time of lodging complaint under clause (a) of sub-regulation (1) of regulation 4 and date of lodging
the complaint with the Call Centre.
|
|
7. The unique complaint number communicated by the Nodal Officer under clause (c) of regulation 8, and date of lodging the complaint with the Nodal Officer.
|
|
8. Date of decision of the Nodal Officer and decision intimated by the Nodal Officer under clause (d)
of regulation 8, if any.
|
|
9. Statement of Facts relating to grievance or appeal:
(attach separate sheet signed by Appellant if required)
|
|
10. Grounds of Appeal:A full description of the matter,
which is the cause of the grievance, including copies of any relevant and supporting documents, if any, and the relief claimed in Appeal (attach separate sheet signed by Appellant if required).
|
|
11. A statement to the effect that same subject matter or issue, for which an appeal has been filed under these regulations, is not covered in any proceedings before any court or tribunal or under the Consumer Protection Act,1986 (68 of 1986) or any other law for
the time being in force.
|
|
12. Details of any other relevant material or document.
|
|
13. Whether the Appellant requests to grant him exemption from appearing in person and decide the appeal on the basis of information, document or record
filed by him.
|
|
.
Form for verification
I,_____________________________________________
(name in full andin block letters),
the appellant, son/daughter of _____________________________ do hereby declare that to the
best of my knowledge and belief, the information given in this appeal and the annexure and
statements accompanying the appeal are correct, complete and truly stated.
……………………………
Signature of appellant
(Name of appellant)…………………
(Specify status of the appellant, whether a company/firm/society/
individual/ others ………………………………..…….. )
Note1. The Form of appeal, grounds of appeal and the Form of
verification appended shall be signed by the appellant.
Note2. The appellant shall submit in duplicate the appeal in this Form.
Share with your friends: |
