Table of Contents. Page Nos. Part-a about Us 2-3 Services We Provide 4-5



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TELEPHONE ADALATS
In addition to above mechanism of redressal of grievances, BSNL has a popular legacy system of holding periodically Telephone Adalats; both at district and circle level which are well publicized and are open to all subscribers with any complaint.
WHAT ARE YOUR RIGHTS
(Rights of the consumers)
• Right to select operator of their choice.

• Right to get information regarding tariff before provision of

service and every time the tariff is changed, specially adversely affecting the consumer.

• Right to be informed before activation of any value added

service, which is chargeable.

• Right to get the rebate of rental in case of continuous disruption of service for more than 3 days.

• To seek legal remedy in case the grievances of the consumer is not settled.

• To get refund of security deposit within 60 days of request of termination of service subject to adjustment of pending dues, if any.


Right of consumers for termination or disconnection of service : The consumer can get the service offered by BSNL terminated or disconnected any point of time by applying to the local BSNL office. The consumer is, however obliged to make payment of all the bills in respect of services availed by him.

• Any consumer may, at any time,


1. during pendency of redressal of his grievance, whether

by filing of complaint or appeal, under these regulations; or

2. before or after filing of complaint or appeal, under these regulations, exercise his right conferred upon him under the Consumer Protection Act, 1986(68 of 1986) or any other law for the time being in force and seek redressal of his grievance under that Act or law.


DEDUCTIONS FROM PREPAID VALUE
The amounts which are deducted from the pre-paid value may vary from scheme to scheme and service area and information available on page 34 & 35.

INFORMATION ABOUT MOBILE TELEPHONE SERVICE COVERAGE
The cellular mobile service is available in the entire BSNL service area. However based on the requirement of local service area or progress of planned developmental work this information is available on page 38 to 49. This information is also available on BSNL website WWW.bsnl.co.in


Name, Designation & Address of Nodal officer.


Sl No

Name of SSA

Name of Nodal Officer

Desig.

Postal Address

1

BALAGHAT

Sh R K Shiwedi

TDE

O/o TDE Saraswati Nagar Balaghat 481001

2

BETUL

Sh C R Pandole

D.E.(Admn)

O/o TDM Near MW Bld.Koshi Talab Sadar Betul 460001

3

BHOPAL

Sh Jitendra Khare

DGM

O/o GMTD,BSNL,Near New Karket Bhopal 462003

4

CHHATTARPUR

Sh B L Shukla

DE (Admn)

O/o TDM BSNL Bhawan Chhattarpur 471001

5

CHHIND

WARA


Sh A P Trivedi

D E (P&A)

O/o TDM BSNL Telephone Exchange Chhindwara 480001

6

DAMOH

Sh M C Raj

TDE

O/o TDE Tele.Exch.Bld.Near Police Control Room Damoh 470661

7

DEWAS

Sh R B Chore

D E (Admn)

O/o TDM BSNL Kalani Bagh Dewas 455001

8

DHAR

Sh S N Saxena

D E (P&A)

O/o TDM BSNL,Godha Choupati Dhar

454001


9

GUNA

Sh R S Tomar

D E

O/o TDM Tele. Exch Bld.A-B Road Guna 473001

10

GWALIOR

Sh D S Rawat

D E (CS)

O/o GMTD,BSNL,Maratha Boarding Gwalior 474009

11

HOSANGABAD

Sh G P Gupta

D E (Admn)

O/o GMTD,BSNL,Gandhi Nagar Itarsi 461111

12

INDORE

Sh M L Kulmi

D E (Opn)

O/o GMTD,Old CTO Campus Residency area Indore 452001

13

JABALPUR

Sh Ravindra Shukla

D E (Plg)

O/o GMTD,,CTO Campus Oppt.High Court Jabalpur 482001

14

JHABUA

Sh Khanna

TDE

O/o TDE,BSNL, Admin Bld. Ratan pura Jhabua 4576611

15

KHANDWA

Sh B S Baghel

D E (P&A)

O/o TDM,BSNL,Bhandaria Road Khandwa 450001

16

KHARGONE

Sh P K Mahajan

D.E. (P&A)

O/o TDM Tele. Exch Bld.Diversion Rd Khargon 451001

17

MANDLA

Sh A K Shrivastava

TDE

O/o TDE Tele.Exch Bld.Civil Lines Mandla 481661

18

MANDSOUR

Sh N K Upadhyay

D.E.(Opn)

O/o GMTD,BSNL,Nai Abadi Mandsaur 458001

19

NARSINGH

PUR


Sh M Choudhari

D E (Plg)

O/o TDM,BSNL,Narsinghpur 487001

20

MORENA

Sh P N Dubey

D E (Opn)

O/o GMTD,BSNL,Tele. Exch. Bldg. A-B road Morena 476001

21

PANNA

Sh B L Pateria

TDE

O/o TDE Tele.Exch Bld.Ajay Garh Chouraha Panna 488001

22

RAISEN

Sh K P Kahar

TDE

O/o TDE Patan Deo Rd Above gas Agency Raisen 464551

23

RAJGARH

Sh R N Jatav

TDE

O/o TDE Oppt.Bus Std A-B Rd Biora 465674

24

RATLAM

Sh P K Jain

D E (Admn)

O/o GMTD,BSNL,Katzoo Nagar Ratlam 457001

25

REWA

Sh V D Singh

DET

O/o TDM,BSNL,Near Chouk College, Rewa 486001

26

SAGAR

Sh S K Mishra

DE (P&R)

O/o TDM,BSNL,Tele.Exch.,Cantt.Sagar 470001

27

SATNA

Sh A K Pandey

D E (A&P)

O/o TDM,BSNL,Civil Lines,Kothi Road Satna 485001

28

SEONI

Sh J K Jain

TDE

O/o TDE Oppt.Dul Sagar Lack NH-7 Seoni 480661

29

SHAHDOL

Sh C J Rao

DE

O/o TDM,BSNL, Singhpur Road Shahdol 484001

30

SHAJAPUR

Sh M M Kekare

D E (P&A)

O/o TDM,BSNL,Dupada Road Shajapur 465001

31

SHIVPURI

Sh K K Koli

D E.(P&A)

O/o TDM,BSNL, Shivpuri 473551

32

SIDHI

Sh S P Singh

TDE

O/o TDE Gayatri Complex Sidhi 486661

33

UJJAIN

Sh B C Kulmi

D.E (Mktg)

O/o GMTD Dewas gate Ujjain 456001

34

VIDISHA

Sh K K Parihar

D E (Admn)

O/o TDM,Tele.Exch. Bldg. Near Bus Std. Vidisha 464001

35

MP Circle

Sh S K Rai

DGM (Op)

414, BSNL Bld. Near Press Complex,Bhopal MP 462015

36

Appellate Authority

Sh Ziaul Hasan

G.M. (Op)

407, BSNL Bld. Near Press Complex,Bhopal MP

462015




Name, telephone number, fax number, E-mail address of Nodal officer


Sl No

Name of SSA

Name of Nodal Officer

STD Code

Tele. Office

Mobile/WLL

Fax

E-Mail

@bsnl.co.in



1

BALAGHAT

Sh R K Shiwedi

07632

244111

9425001544

242000

bsnlmp_tcprg_blg

2

BETUL

Sh C R Pandole

07141

238100

291902

239900

bsnlmp_tcprg_btl

3

BHOPAL

Sh Jitendra Khare

0755

2778666

9425001224

2777888

bsnlmp_tcprg_bpl

4

CHHATTAR

PUR


Sh B L Shukla

07682

246800

9425404200

249955

bsnlmp_tcprg_cha

5

CHHIND

WARA


Sh A P Trivedi

07162

242500

9425748600

245001

bsnlmp_tcprg_chw

6

DAMOH

Sh M C Raj

07812

224000

9425001078

224202

bsnlmp_tcprg_dmo

7

DEWAS

Sh R B Chore

07272

253000

9425919222

252101

bsnlmp_tcprg_dws

8

DHAR

Sh S N Saxena

07292

234500

9425919701

234502

bsnlmp_tcprg_dhr

9

GUNA

Sh R S Tomar

07542

256900

9425001295

255805

bsnlmp_tcprg_gna

10

GWALIOR

Sh D S Rawat

0751

2636000

9425113681

2435500

bsnlmp_tcprg_gwa

11

HOSANGA

BAD


Sh G P Gupta

07572

240006

210006

236080

bsnlmp_tcprg_hsd

12

INDORE

Sh M L Kulmi

0731

2702666

2100353

2710222

bsnlmp_tcprg_ind

13

JABALPUR

Sh Ravindra Shukla

0761

2627700




2628300

bsnlmp_tcprg_jbp

14

JHABUA

Sh F Medha

07392

243800

9425001071

243802

bsnlmp_tcprg_jbu

15

KHANDWA

Sh B S Baghel

0733

2226001

2000070

2222663

bsnlmp_tcprg_khd

16

KHARGONE

Sh P K Mahajan

07282

232003

200011

233433

bsnlmp_tcprg_krg

17

MANDLA

Sh A K Shrivastava

07642

251111

9425821717

251600

bsnlmp_tcprg_mla

18

MANDSOUR

Sh N K Upadhyay

07422

224101

200800

221000

bsnlmp_tcprg_mds

19

NARSINGH

PUR


Sh M Choudhari

07792

231600

9425815966

231606

bsnlmp_tcprg_nrs

20

MORENA

Sh P N Dubey

07532

234382

9425418654

231300

bsnlmp_tcprg_mna

21

PANNA

Sh B L Pateria

07732

253800

9425001291

253344

bsnlmp_tcprg_pna

22

RAISEN

Sh K P Kahar

07482

222400

9425001242

222401

bsnlmp_tcprg_rsn

23

RAJGARH

Sh R N Jatav

07374

232900

9425001046

232902

bsnlmp_tcprg_rjh

24

RATLAM

Sh P K Jain

07412

233900

9425927001

232017

bsnlmp_tcprg_rtl

25

REWA

Sh V D Singh

07662

241900

200011

242410

bsnlmp_tcprg_rwa

26

SAGAR

Sh S K Mishra

07582

229200

9425425888

227200

bsnlmp_tcprg_sag

27

SATNA

Sh A K Pandey

07672

222900

9425812124

224473

bsnlmp_tcprg_sat

28

SEONI

Sh J K Jain

07692

221500

9425001074

221501

bsnlmp_tcprg_sni

29

SHAHDOL

Sh C J Rao

07652

230501

9425001268

230777

bsnlmp_tcprg_sdl

30

SHAJAPUR

Sh M M Kekare

07364

227601

9425921960

222329

bsnlmp_tcprg_sjp

31

SHIVPURI

Sh K K Koli

07492

224000

9425430507

220201

bsnlmp_tcprg_spr

32

SIDHI

Sh S P Singh

07822

250056

9425001075

250287

bsnlmp_tcprg_sdh

33

UJJAIN

Sh B C Kulmi

0734

2559110

9425917700

2556688

bsnlmp_tcprg_ujj

34

VIDISHA

Sh K K Parihar

07592

230000

9425432288

236655

bsnlmp_tcprg_vsa

35

MP Circle

Sh S K Rai

0755

2760185

9425001022

2761086

dgmo_mp

36

Appellate Authority

Sh Ziaul Hasan

0755

2760088

9425001575

2572424

gmo_mp

FORM


(See regulation 11 of the of Telecom Consumers Protection and Redressal of

Grievances Regulations, 2007}

Appeal under regulation 11 of the Telecom Consumers Protection and

Redressal of Grievances Regulations, 2007 to the appellate authority

appointed by BSNL

BSNL Bhawan, Hoshangabad Road

Near Govt. Press, BHOPAL-462015 MP

(Mention name and address of service provider)




1. The Name, Address, Telephone Number, Facsimile number and the e-mail address of the Appellant.




2. Telephone Number or Cellular Mobile Telephone Number or Broadband Connection Identity,

as the case may be, for which appeal is filed






3. The name of the city /district of the origin of complaint




4. The name of the State or licensed service area, as the case may be, of the origin of complaint




5. Nature of Complaint (specify, whether complaint relates to Provisioning/Activation/Billing/

Fault-Repair/Service disruption /disconnection of service/ Value Added Service / Closure / Termination or specify if any other).






6. The docket number allotted by the Call Centre at the time of lodging complaint under clause (a) of sub-regulation (1) of regulation 4 and date of lodging

the complaint with the Call Centre.






7. The unique complaint number communicated by the Nodal Officer under clause (c) of regulation 8, and date of lodging the complaint with the Nodal Officer.




8. Date of decision of the Nodal Officer and decision intimated by the Nodal Officer under clause (d)

of regulation 8, if any.






9. Statement of Facts relating to grievance or appeal:

(attach separate sheet signed by Appellant if required)






10. Grounds of Appeal:A full description of the matter,

which is the cause of the grievance, including copies of any relevant and supporting documents, if any, and the relief claimed in Appeal (attach separate sheet signed by Appellant if required).






11. A statement to the effect that same subject matter or issue, for which an appeal has been filed under these regulations, is not covered in any proceedings before any court or tribunal or under the Consumer Protection Act,1986 (68 of 1986) or any other law for

the time being in force.






12. Details of any other relevant material or document.




13. Whether the Appellant requests to grant him exemption from appearing in person and decide the appeal on the basis of information, document or record

filed by him.






.

Form for verification



I,_____________________________________________
(name in full andin block letters),
the appellant, son/daughter of _____________________________ do hereby declare that to the
best of my knowledge and belief, the information given in this appeal and the annexure and
statements accompanying the appeal are correct, complete and truly stated.

……………………………


Signature of appellant
(Name of appellant)…………………
(Specify status of the appellant, whether a company/firm/society/
individual/ others ………………………………..…….. )

Note1. The Form of appeal, grounds of appeal and the Form of

verification appended shall be signed by the appellant.

Note2. The appellant shall submit in duplicate the appeal in this Form.







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