Table of contents section page # Definition of Terms 4
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- SECTION IX
SECTION VIIIPickupA pickup is the process where a client either calls into the office or uses the Internet to setup the process of picking up a shipment from their dock so Steven’s can transport to the final client.
SECTION IXSatcom Enterprise Satcom Enterprise is the computer system for Stevens Global Logistics. It is our lifeline for information and contains all the info on every shipment. We use it to enter quotes, pickups, HAWBs, MAWBs, and to run various reports. It is also used for the claims department and to show profit and loss trends for clients or vendors. Accurate, detailed information is key to making the system work to our advantage.
There are several reports that each customer service rep must run. These are:
All but the tracking report is found by clicking the reports menu at the top of the Satcom Enterprise main screen. This will give you the various report options. The tracking report is found under reports and then typing outbound in the top box and then clicking the arrow key to select tracking report.
All quotes, pickups, HAWBs, and MAWBs must be entered into Satcom Enterprise. You can access the screens to input this information by clicking on the outbound tab and then selecting which screen you want to enter. The more info supplied in each of these fields; the better we can move the freight. Remember to be exact on what info you put into the system. All MAWB and HAWB details should be documented in notes. You can add notes to all of these fields by clicking “control + N” and then entering the info and then click save. How to recover a Masterbill Recovering a Masterbill this is done when the agent is picking up the freight at destination this does not always mean that it is OFD. To recover a master bill you need to Click on the inbound tab at the top of your screen then select masterbill recover. You will then enter the master bill at the top and then click search this should pull up the bill you requested. You will then click either master bill complete or incomplete if incomplete you must enter reason why. If complete put the time and date. If the shipment is also OFD then you click the OFD tab and select the air bill and then put in the time and date there as well.
Entering in a POD is one of the most important things we have to do as this is last step before billing is complete. Once a shipment is POD’d, we can then invoice in Satcom Enterprise and send out a billing statement. It is important to get a legible signature. Without one, some customers will not pay there bill. You can enter a POD by clicking on the inbound tab and then click POD. In the new version of Satcom Enterprise, you can click on POD from the HAWB screen. To entering the POD, you must provide Housebill, time, date, pieces, weight, and status as to whether it is complete or short. If short, you must provide notes as to why. If shipment did not deliver on time, you must select a (DDL) delay code and give explanation. A ‘C’ code means it was a delay out of Steven’s control. There are several reasons for this but it is imperative that you select the proper code for audit and quality purposes. If a customer calls in but they are unsure of a quote, pickup, or house air bill, we can do a search to find it. There is a ‘find’ tab in all of these screens - click on it and it will give you several ways to find a shipment. The only required field is the date range. You can search by account number, origin, destination, Consignee, reference number, and Bill-to. Since a customer may have more then one shipment that meets the criteria that you selected, Satcom Enterprise will give you the option to choice several different shipments.
Turn log this is a very useful tool for the operation. It provides a communication between shifts (day and night), as there is not often overlap between shifts. The turnover log is used to communicate important information from one shift to another; normally about hot shipments or something that we need to do in a certain time frame. The turn log is found by clicking on the outbound tab and then selecting turn over entry. If you do not have an airbill number the just enter the number one then put which shift you belong to am or PM and then put in as much detailed info as possible so that the other shift can follow up. Directory: intranet -> intranetdocs intranet -> Major Service Outage Report intranet -> Cause for concern 2015/16 Supplement for wardens and sub-wardens Contents intranet -> Bell atlantic maryland, inc intranet -> September 26, 1997 Hand Delivered intranet -> Appendix 10 Pedagogical activity, participation of the team members in the activities of the scientific community intranet -> Seminar on Reckoning intranet -> Internship &Volunteer Opportunities intranet -> Places to stay in Dubai: Airport Option Premier Inn Dubai Airport intranet -> Indigenous Rights intranetdocs -> Address: 3700 Redondo Beach Avenue, Redondo Beach, C Download 271.91 Kb. Share with your friends:
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