Topic 4: organizational context business Process

Key reasons to have well-defined business processes

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TOPIC 4 AND 5

An example of a business process
The 7 steps of the business process lifecycle Step 1: Define your goals
Step 4: Test the process Run the process on a small scale to see how it performs. Observe any gaps and make adjustments. Step 5: Implement the process

Key reasons to have well-defined business processes
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Identify what tasks are important to your larger business goals Improve efficiency
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Streamline communication between people/functions/departments Set approvals to ensure accountability and an optimum use of resources Prevent chaos from creeping into your day-to-day operations Standardize a set of procedures to complete tasks that really matter to your business
An example of a business process
As an example, let’s consider the hiring process of an HR department. Right from posting the job opening to onboarding the employee, there are multiple steps involved in the process. Although this can vary from organization to organization, a simple workflow might look like this
 The HR executive posts the job update
 Multiple candidates apply in a portal
 The HR executive screens the candidates and filters the best-fits
 The selected candidates are called for the next stages of the recruitment
 The right candidate is chosen at the last stage of the recruitment
 Salary and policy negotiations take place
 The offer letter is sent and the candidate accepts This is then followed by along employee onboarding process.

The 7 steps of the
business process lifecycle

Step 1: Define your goals
What is the purpose of the process Why was it created How will you know if it is successful
Step 2: Plan and map your process
What are the strategies needed to achieve the goals This is the broad roadmap for the process.
Step 3: Set actions and assign stakeholders
Identify the individual tasks your teams and machines need to do in order to execute the plan.
Step 4: Test the process
Run the process on a small scale to see how it performs. Observe any gaps and make adjustments.
Step 5: Implement the process
Start running the process in alive environment. Properly communicate and train all stakeholders.

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