5-year information Technology Strategic Plan Version 0 May, 2009 Version 0 June, 2010 Ted Brodheim



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5-YEAR

Information Technology Strategic Plan


Version 1.0
May, 2009
Version 2.0
June, 2010

Ted Brodheim

Chief Information Officer


Steve Vigilante

Deputy Chief Information Officer

Infrastructure
Alejandro Mainetto

Deputy Chief Information Officer

Applications Development






TABLE OF CONTENTS

Table of Contents


SECTION 1: EXECUTIVE SUMMARY 5

Contents Summary 6

7

7

SECTION 2: VISION AND GOALS 8



Introduction 8

Trends in Education and Technology 9

Web 3.0 (Semantic Web) and Internet Trends 13

Design Standards and Methodology 15



SECTION 3: GUIDING PRINCIPLES 16

Children First Intensive 16



Children First Today 16

Children First Intensive 17

Professional Development 19

Teaching and Learning 23

eLearning 23

Teaching and Learning 24

NYCiZone 27

Special Education 36



SECTION 4: SCHOOL INFRASTRUCTURE 40

40


Vision 40

Goal and Strategy to Obtain Vision 40

Current State 41

Target State 41

42

Recommendations and Roadmap 42



Benefits and Impact if Not Implemented 46

Budget to Implement 47



SECTION 5: DATA CENTER SERVICES 49

Vision 49

Unified Storage and Enterprise Servers 49

Goal and Strategy to Obtain Vision 49

Current State 50

Current Challenges 50

Target State 51

Recommendations and Roadmap 55

Benefits and Impact if Not Implemented 57

Budget to Implement 57



SECTION 6: NETWORK INFRASTRUCTURE 58

Converged Network Infrastructure 58

Vision 58

Goals and Strategy to Obtain Vision 58

Current State 59

Future State 60



Mobility 61

Distance Learning 61

IPv6 62

IP Telephony 63

Recommendations and Roadmap 64

Benefits and Impact 66

Budget to implement 67

Next Generation Wireless Network 68

Vision 68

Goals and Strategy to Obtain Vision 68

Current State 70

Target State (Future State) 72

Recommendations and Roadmap 75

Benefits and Impact if Not Implemented 78

Budget to Implement 79

79

SECTION 7: PC LIFECYCLE MANAGEMENT AND END-USER COMPUTING 81

Vision 81

Goals and Objectives to Obtain Vision 85

Current State 89

Future State 89

Recommendations and Roadmap 92

Benefits and Impact if Not Implemented 92

Budget to Implement 93



SECTION 8: INFORMATION SECURITY AND IDENTITY 95

Vision 95

Goal and Strategy to Obtain Vision 95

Current State 95

Target State (Future State) 96

Recommendations and Roadmap 97

Benefits and Impact if Not Implemented 107

Budget to Implement 107



SECTION 9: STUDENT/TEACHER LEARNING AND COLLABORATION 108

Vision 108

Goal and Strategy to Obtain Vision 108

Current State 109

Future State 110

Recommendations and Roadmap 110

Benefits and Impact 112

Budget to Implement 113



SECTION 10: USER SUPPORT (NOC AND SERVICE CENTER) 114

The Network Operations Center (NOC) 114

Vision 114

Goal and Strategy to Obtain Vision 114

Current State
115

Target State (Future State) 117

Recommendations and Roadmap 117

Benefits and Impact if Not Implemented 118

Budget to Implement 118

118


Help Desk (Service Center) 119

Vision 119

Current State 119

Recommendations and Roadmap 121

Benefits and Impact 123

Budget to Implement 123



SECTION 11: EVALUATION AND ASSESSING NEW TECHNOLOGY 124

Vision 124

Goal and Strategy to Obtain Vision 125

Current State 125

Target State 125

Recommendations and Roadmap 125

Benefits and Impact if Not Implemented 126

Budget to Implement 126



SECTION 12: OVERALL BUDGET PLAN 127

Budget to Implement 127




Change Record

Date

Version

Change reference

June, 2009




Initial document

June, 2010

2

First yearly update. Changes include:

Section 3:  New references to ARIS Learn and NYCiZone

Section 5:  Updates to Data Center projects

Section 6:  Significant new material on mobility, distance learning, IP V6, IP Telephony, and NGW. 

Section 10:  New material on the current state and future direction of the NOC






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