Cisco Unified Expert Advisor 6(1) Service Release 3
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| Cisco Unified Expert Advisor 7.6(1) Service Release 3
DescriptionThis Cisco Unified Expert Advisor 7.6(1) Service Release 3 can only be installed with Cisco Unified Expert Advisor, Release 7.6(1).
Unified Expert Advisor Application: 7.6.1-395 Unified CM System: 7.0.2.11103-210 Note: Displayed as “007.000(002.11103.210)” in the Bug Toolkit. Service Release Files Service Release File: UCSInstall_MMCA_7_6_1_395_UCOS_7.0.2.11103-210.sgn.iso This service release contains the following resolved defects: Identifier Headline CSCtf20903 EA Ring Time is too short CSCta36210 MOC offer task IM shows attributes all on a single line CSCta73502 SIP Call failure with exception with some multipart docs CSCta76247 Cannot edit AD settings CSCtd02165 Expert Advisor web page displays nothing Note that this Service Release rolls up previous Service Releases for 7.6(1). You do not need to install the previous Service Release. Important Notes regarding CSCtf20903 EA Ring Time is too short A new field was added to the runtime server configuration screen to resolve CSTtf20903. This field, “Ring on No Answer Timeout” allows an administrator to change the default RONA timeout from 10 seconds to a new value between 5 and 300 seconds. If an agent is sent a call, and the RONA timeout limit is reached before the agent answers the call, then control is taken back by Expert Advisor. Normally, the agent is re-prompted for an alternate number and the call is resent to the agent. However, if the agent does not have the ability to reject the call, then the call is disconnected. If an agent cannot reject the call, then you must set the RONA timeout value high enough so that there is sufficient time for the agent to answer the call, or the call is able to go to the agent’s voicemail in the event that the agent cannot answer the call, otherwise the call is disconnected. Also consider other timeouts in effect for your deployment, (for example Unified CVP or Unified Communications Manager).
The latest release notes for Cisco Unified Expert Advisor 7.6(1) are available at: Release Notes for Cisco Unified Expert Advisor, Release 7.6(1) The latest troubleshooting information for Cisco Unified Expert Advisor, Release 7.6(1) is available at: Troubleshooting Tips for Cisco Unified Expert Advisor, Release 7.6(1) Installation Instructions Follow the instructions in Chapter 7, “Software Upgrades” of the “Cisco Unified Operating System Administration Guide for Cisco Unified Expert Advisor”. You can also apply this patch while installing a Cisco Unified Expert Advisor system. For instructions see the “Installation Guide for Cisco Unified Expert Advisor”. Warning: Do not issue the CLI command “utils system switch-version” during an upgrade. Issuing the command during an incomplete or pending upgrade causes all transaction IDs in the database to be reset. This results in all existing assignment queues, skills, translation route targets, and reporting server users not being edited and no new ones being added. Directory: web -> software web -> M/W 8: 00am-9: 15am Office Hours: Mon through Thurs. 11: 00am 2: 00pm web -> Chapter 13 Exercises web -> Freshly squeezed script tues 17/04/07 web -> For Official Use Only Proforma and Time Frame for Submitting web -> The "Metaphysicals": English Baroque Literature in Context web -> Terry L. Root web -> Contests, Competitions, and Activities humanities software -> Jabber for Everyone software -> Cisco Unified Communications Manager Download 10.75 Kb. Share with your friends:
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