*curriculum vitaé

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Resume of Dider Shantonu

Dider Morshed Chowdhury Shantonu

Tel: +61432183433, Email: dider.shantonu@gmail.com


Proactive, meticulous, and adaptable Cisco and ITIL certified, IT professional with 10+ years of experience in working in technical support environment. Outstanding analytical abilities, appreciation of teamwork and excellent communication skills. Capable of working with the utmost accuracy with or without having a strict deadline. Capability to complete assigned task with minimal supervision, ability to monitor, troubleshoot and identify complex technical IT problems.

Very high ethics and not afraid to get out of comfort zone. Enjoy challenges and can adapt well to circumstances. Aware of the big picture, priority in providing outstanding customer service.


Master of Science in Internetworking (Extended) 2012

University of Technology Sydney

Bachelor of Science in Computer Science & Engineering 2007

BRAC University

CCNA (Cisco Certified Network Associate)

CCNP (Cisco Certified Network Professional)

CCNA (Cisco Certified Network Associate)

CCNA Security (Cisco Certified Network Associate - Security)

CCNA Voice (Cisco Certified Network Associate - Voice)

CMNA (Certified Meraki Network Associate)

  1. ITIL® Foundation Certificate in IT Service Management  2015


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