*CURRICULUM VITAÉ*
Dider Morshed Chowdhury Shantonu
Tel: +61432183433, Email: dider.shantonu@gmail.com
●
CAREER OBJECTIVE●
Proactive, meticulous, and adaptable Cisco and ITIL certified, IT professional with 10+ years of experience in working in technical support environment. Outstanding analytical abilities, appreciation of teamwork and excellent communication skills. Capable of working with the utmost accuracy with or without having a strict deadline. Capability to complete assigned task with minimal supervision, ability to monitor, troubleshoot and identify complex technical IT problems.
Very high ethics and not afraid to get out of comfort zone. Enjoy challenges and can adapt well to circumstances.
Aware of the big picture, priority in providing outstanding customer service.
●
EDUCATION&CERTIFICATION●
Master of Science in Internetworking (Extended) 2012
University of Technology Sydney
Bachelor of Science in Computer Science & Engineering 2007
BRAC University
CCNA (Cisco Certified Network Associate)
CCNP (Cisco Certified Network Professional)
CCNA (Cisco Certified Network Associate)
CCNA Security (Cisco Certified Network Associate - Security)
CCNA Voice (Cisco Certified Network Associate - Voice)
CMNA (Certified Meraki Network Associate)
ITIL® Foundation Certificate in IT Service Management 2015
●
KEY TECHNICAL SKILLS●
