| Select and price alternative/optional OEM parts; verify availability, compatibility and condition. Select and price aftermarket parts; verify availability, compatibility, and condition.
Lesson Plan for
CRT 101
DAMAGE ANALYSIS, ESTIMATING AND CUSTOMER SERVICE
Course HS Title:
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Damage Analysis, Estimating And Customer Service
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Program:
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KCTCS Courses included in HS Title: (Lesson is prepared for course highlighted.)
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KCTCS Course No.
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KCTCS Course Title
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Introduction/Context
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This lesson will instruct the student on how to select and price aftermarket parts, verify availability, compatibility, and condition, and select and price aftermarket parts; verify availability, compatibility, and condition. Knowledge of these techniques and the skills required to correct problems associated with this task are necessary for a student to acquire if they wish to compete for high paying, high skilled jobs in a Collision Repair Facility. Entry level technicians need to be able to perform this task to 100% accuracy. Incorrectly performing this task can lead to an automobile accident or create customer satisfaction issues.
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Prepared By
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School
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Date:
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Grade Level
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No. Students
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No.IEP's:
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Lesson Length:
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Task
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Select and price aftermarket parts; verify availability, compatibility, and condition.
Select and price alternative/optional OEM parts; verify availability, compatibility and condition
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No.
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Objective
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1
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Given the proper tools and instruction, the student will be able to select and price aftermarket parts, verify availability, compatibility, and condition, select and price alternative/optional OEM parts, verify availability, compatibility and condition, and pass a written test covering the task with 100% accuracy.
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Connections:
New Common Core:
RST 11-12-2
RST 11-12-3
A-CED-4
New Common Core Technical
TD-SYS-1
TD-OPS-3
Skills Standards:
OC002
EG011
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INSTRUCTIONAL MATERIALS/TECHNOLOGY
Teacher Designed Materials and Other Handouts
Textbooks and Workbooks
Author
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Title/ISBN No.
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Edition
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Publisher
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Pages
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Various
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Damage Analysis and Estimating
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Third
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Delmar
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20
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Crandell
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Auto Collision Repair and Refinishing
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2014
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Goodheart Wilcox
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794-795
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Equipment
Content/Presentation/Demonstration Outline
Instruct students that non-OEM parts are also known as aftermarket parts. Let them know that aftermarket parts are usually the commonly damaged parts such as fenders, bumpers, hoods, and lights. Inform them that there are an ever-increasing number of aftermarket parts available.
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Tell students that prices and part numbers are listed in catalogs supplied by the jobbers or mail-order warehouses. Even though a part number is listed, the part may not be available. Inform them that they should call the supplier to verify if the part is actually available. Let them know that aftermarket parts usually cost less than OEM parts. If aftermarket parts are included in the estimate, explain that they should be CAPA certified.
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Inform students that the Certified Automotive Parts Association (CAPA) is a non-profit organization that certifies the quality of automotive parts used for collision repairs. CAPA oversees a testing and inspection program that certifies the quality of automotive parts used for collision repairs. Tell them that CAPA ensures that parts meet quality standards for fit, component materials, and corrosion resistance.
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Instruct students that since the CAPA is not a manufacturing, marketing, or sales organization, it provides consumers, auto body shops, part distributors, and insurance adjusters with an objective method for evaluating the quality of certified parts and their functional equivalency to similar parts manufactured by automotive companies. Explain that CAPA was founded to promote price and quality competition in the collision part industry, thereby reducing the cost of crash repairs to consumers without sacrificing quality.
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http://www.capacertified.org/
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Applications/Practice
Evaluation and feedback Prior to Testing or Lab Work
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Objective 1. / Formative assessment / Instructor will observe students as they practice the procedure to assure correct procedure and safety practices are being followed. A checklist will be utilized to chart student progress on the task. Questioning techniques will be utilized as necessary to demonstrate student comprehension / Adaptations and/or accommodations for special needs students will be added if required.
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STUDENT ASSESSMENT: (Assess student progress with performance criteria.)
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Objective 1 / Summative assessment / written test questions on stated objective / adaptation and / or accommodations for special needs students will be added if required
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IMPACT--Reflection/Analysis of Teaching and Learning: (How did students’ progress in relation to the state objectives? Was the instruction successful? Analyze samples of student work particularly that which is unsatisfactory, for the purpose of planning further instruction.)
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REFINEMENT--Lesson Extension and Follow-up: (To be filled in as the lesson is modified during initial planning and/or during the teaching learning process.)
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